Responsible for ensuring complete and timely resolution of Client Service issues and acts as a backup to the Supervisor. Acts as a liaison between the client and the IT department. Attends key meetings and interfaces with department heads in order to help improve IT relations and facilitate issue resolution by serving as an escalation point for unresolved issues. Responsible for managing the Client Services ticket queue and assigning tickets to PC Techs and IT Associates as appropriate; coordinating the delegation of projects and tasks.

Work requires the knowledge of theories, principles, and concepts normally acquired through the completion of an Associates degree and two to three years of previous work related experience OR an equivalent combination of education and prior experience. CCENT (Cisco Certified Entry Networking Technician), ITIL (Information Technology Infrastructure Library) and MCSA (Microsoft Certified Solutions Associate) certifications preferred.