Description Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion. We are seeking a Senior Program Manager who will be an integral part in driving changes across Amazon’s operations and supporting top-down and bottom-up changes across our logistic network. In this role, you will be responsible for driving large-scale end-to-end process changes and partnering with multiple internal and external stakeholders to improve performance across multiple operational programs. You will be responsible for briefing senior leaders on portfolio performance across your assigned span of control. You will be responsible for providing expert guidance to operators and managers while managing the successful delivery of projects and goals across multiple organizations. Key job responsibilities • Manage and oversee various cross-functional programs, ensuring successful delivery. • Develop and refine program strategies, effectively leading and motivating teams. • Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics. • Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills. • Foster collaboration with internal and external partners to optimize resource allocation and project success. • Evaluate and prioritize projects in conjunction with customer needs and technical team inputs. • Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls. • Identify and mitigate risks, preventing them from escalating into major issues. • Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives. • Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance. • Manage and communicate project budgets effectively. A day in the life As a Program Manager on the Flex Change Management team, you will work with initiative owners across Amazon Last Mile teams worldwide, assessing change scope, identifying and engaging key stakeholders, ensuring stakeholders are knowledgeable and prepared up and downstream for launch. You will ensure proper reviews or controls are in place and also provide senior Flex and Last Mile leaders worldwide with early visibility of key initiatives being launched. Basic Qualifications - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.