This position is for a Senior Customer Support position with Oracle CSS in a customer facing support role. Applicant must be very experienced in a multitude of key areas involving Oracle Identity Management Suite, Oracle WebLogic Server architecture and administration and integration with Oracle products. **Applicant must be a US citizen, hold a DoD Secret Clearance and Security + Certification. Excellent Communication Skills and Customer Facing skills required as well as being able to work on a technical team.

 

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

We are seeking an experienced engineer with the following experience:

Oracle Identity Management Suite.Proficiency in Oracle Access Manager (OAM) Including experience with SSO integration, multifactor authentication, and adaptive access control.Configuration of Oracle Identity Management includes knowledge of access request management, active directories, LDAP directories, segregation of duties, role-based access controls, web services, access certification, segregation of duties.Knowledge of Oracle WebLogic Server architecture and administration and integration with Oracle products. Linux and Unix environments, Oracle Cloud, WindowsCandidate will be required to provide strategic architecture recommendations to customers, must have exceptional problem-solving skills and will be required to troubleshoot and resolve issues efficiently. Communicate effectively with customers, Technical and Non-technical stakeholders. Ability to work with as a team and collaborate with cross functioning internal teams. Remote and Onsite when required.  Position can involve traveling to customers sites when required.Hands on experience is crucial.US Citizenship, DoD Security Clearance and Security + certification are required.

Additional preferred skills are:

Oracle Security Products - how to install and configure and Security products – including key vault server, advanced Security- Oracle Audit Vault and Database firewall.Knowledge of OEM

Career Level - IC5