Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

About Roche:

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Opportunity:

Roche has defined an exciting ambition plan, requiring us to adapt and transform to our evolving ecosystem and challenges ahead of us. To ensure we can succeed in this new environment and deliver on our mission for patients, Global Procurement (GP) transformed to build new capabilities and created an agile organization that will deliver on our vision to “accelerate Roche’s goal to bring innovative solutions to patients quickly and efficiently through business and supplier partnerships”.

What is Customer Excellence?

Customer Excellence is a business partnering team within Global Procurement, focused on enabling greater customer centricity in GP by gathering and sharing business insights and feedback, finding opportunities, promoting procurement solutions and services and simplifying partnering with procurement for the business. 

Are you wondering what is in it for you?

As the Sr. Procurement Partnering Manager for CMG (Commercial, Medical and Government Affairs organization), you will work in a dynamic global environment where you will meet the challenge to bring focus on day-to-day customer engagement to enable an excellent, end-to-end customer experience. You act as the primary contact for your respective business customer and, thanks to your deep understanding of procurement and the customer day-to-day procurement-related needs, you provide simple and seamless access for the applicable business customer to procurement, independent of the spend category. You collaborate with customers, internal procurement (i.e. Chapters and capability areas such as core delivery, contracting, solutions, analytics, insights, etc.) and transactional/operations teams to align on needs and opportunity fulfillment or general service enhancements that improve the overall customer experience and realize value for the customer. You work closely with other team members as a business area customer subject matter expert, project or workstream lead to develop strategies, measure and track performance, while also identifying and leveraging synergies across Roche. 

Your key responsibilities include:

As the Senior Procurement Partnering Manager Genentech CMG you will play a variety of roles according to your experience, knowledge, and the general business/team requirements, including but not limited to: 

Customer domain expert providing business insights and opportunities from daily customer engagement to the procurement organization, including the tactical/operations teams, to (i) maintain and/or improve the end-to-end procurement experience for the applicable customer and (ii) proactively identify and develop opportunities where procurement can drive greater value realization for the business customer.

Strategy Developer and value driver developing and driving operational and tactical business plans, including prioritization, customer buy-in for/sponsorship of applicable procurement services and solutions tailored to customer needs and aligned to overall customer and procurement strategies.

Procurement ambassador and customer partner, acting as the primary point of contact for specific customers focused on simplifying and optimizing the customer experience across procurement, including identifying procurement opportunities, promoting solutions, and advocating for customer compliance (i.e., with policies, tools, processes) and adoption (i.e., myBuy uptake and improvement).

You will work with your team, broader capability area, networks, and squads/project teams to determine the various roles you can take to deliver or support both project and foundational work.

Your successful performance and contribution depend on the full embodiment and demonstration of core mindsets and behaviors, including curiosity, passion, an entrepreneurial spirit, enterprise thinking, inclusive collaboration, and desire for continuous learning that underpin our culture and ways of working.

You bring the following skills, mindset, and behavior

Skills 

You hold a university degree, with a business or life science degree preferable. You also have  7+ years with procurement (multi-category) or relevant sales or customer management leadership experience, ideally in a matrix organization as well as strong demonstrated success in building and cultivating collaborative and productive relationships with senior stakeholders. 

In addition, you have:

Demonstrated experience in the relevant customer core business (Commercial, Sales and Marketing)

Demonstrated project management skills and ability to lead in networked environments, cross-departments, stakeholders and geographies

Excellent communication skills with business level fluency in English

Mindset and Behaviors

You strive to act as an enterprise thinker and leverage knowledge and expertise to create solutions for business customers by proactively fostering collaboration, including across the procurement network.

You are action oriented and can make decisions and influence others to do the same; you repurpose work and ideas in favor of starting from scratch. 

You demonstrate curiosity, active listening and a willingness to experiment and test new ideas when appropriate, with the focus very much on continuous learning and improvement.

You work with colleagues across procurement, business and the wider Roche organization to broaden knowledge and expertise, better understand customer needs, and connect the dots.

You are open-minded and inclusive, generously sharing ideas and knowledge, while being receptive to ideas and feedback from others.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.

Roche is an Equal Opportunity Employer.