**Description** **You lead the way. We’ve got your back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. **Join Team Amex and let's lead the way together.** How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex. Customer acquisition is core to American Express’ growth strategy and business performance and is one of the company’s largest investments. Enabling effective delivery of digital channel marketing and acquisition experiences is critical to finding and engaging with customers and helping them navigate to products that best fit their needs. The Enterprise Acquisition Products & Platforms team enables, develops, & maintains American Express’ acquisition, onboarding, and early tenure marketing activity & experiences. We support all lines of business and markets in which American Express acquires customers. We are looking for a Senior Product Designer to support the Enterprise Design & Research team. The right candidate will have a deep knowledge of design thinking, and a proven track record of successfully consulting and partnering with product owners, product designers, user researchers, content strategists and writers, accessibility experts, technology professionals and business stakeholders. **Organizational context** The Senior Product Designer will report to the Enterprise Acquisition Director of Product Design for US consumer and commercial shopping experiences. As a part of the team, this person will work closely with colleagues across London, Phoenix, and New York time zones. This position is based in New York City, New York, where the majority of US consumer and commercial shop colleagues are located. This senior product designer must reside in the New York City area and is expected to be in the office a minimum of three days a week. **Role Description** + Creates user-centered experiences and interfaces for products and solutions which improves end-to-end user journeys. + Develops the overall design and specifications for creating and enhancing the experience and functionality of user interfaces for company products. + Uses design tools to create storyboards, wireframes, prototypes, information architecture diagrams and user journey maps for demonstrations and user testing. + Produces high-fidelity designs for implementation by development teams. + Analyzes user research, business insights and other data to continuously improve customer experiences. Reviews proposed product changes or enhancements for compliance and alignment with desired user experience design and satisfaction standards and suggests improvements. + Creates and maintains user interface (UI) resources such as content templates, samples and guidelines, to streamline the design process for designers and developers. **Key Responsibilities** + Educates and guides stakeholders on identifying user needs and how to form solid hypotheses and concept exploration (can include running workshops). + Presents design strategy and decisions to peers, partners and cross-functional leadership. + Identifies the right artifacts to create based on project needs and timeline and delivers high quality artifacts such as wireframes, prototypes, and high-fidelity specifications. Sets the vision for the user experience. + Develops understanding and empathy for users through user-centered methodologies, external analysis, research, and data + Actively improves design process and workflow for broader design organization. Contributes to and actively improves design systems and UX patterns. + Collaborates closely with product managers, engineers, design leads and other cross-functional partners to define project requirements and deliver against them + Actively engages with other designers to exchange ideas, share skills, and provide mentorship for teammates + Mentors associate designers and peers and may have a direct report + Leverages design tools to deliver artifacts, drive collaboration with cross-functional partners, and build efficiencies into broader design team workflow. **Qualifications** + Has at least 5 years of hands-on experience in or with a product design organization + Has expert knowledge of Figma + Demonstrates a deep understanding of user-centered design methodologies, research, and processes + Shares solutions and strategy to problem-solving initiatives in an engaging way + Is a proactive and energetic communicator, with attention to detail **Skills** + Designing for accessibility + Journey mapping + Design thinking + Product strategy + Prototyping + Requirements gathering + Wireframing **Qualifications** Salary Range: $90,000.00 to $165,000.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. **Job:** Product **Primary Location:** US-New York-New York **Schedule** Full-time **Req ID:** 25002307