About Amazon.com

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About the Role

Sr. Product Manager - Value added services (Buyback)

Services landscape spans myriad customer needs including affordability through old product buyback, worry-free delivery through open-box inspection, doorstep services (e.g. Installation, assembly) to get product ready-to-use and post-purchase experiences catering to handholding customers on device support needs across product lifecycle. 5star services experience is a critical purchase and satisfaction driver especially for high consideration products bought online. We aspire to make Amazon the preferred destination for shopping service-eligible products by driving best-in-class services experience across stages in customer journey to position services as a purchase inducer rather than a purchase supporter. As a Product Manager leading buyback service experience charter, you will own the roadmap for key capabilities spanning website, notifications, station operations and doorstep app workflows to drive the right experience for Amazon customers. You will work directly with a cross-functional set of stakeholders such as User research and UX, category, operations, category teams, customer services, Finance and legal apart from WW platform teams. You will also be working closely with engineers, SDMs and TPMs to drive design to implementation.

Key job responsibilities
The candidate will be responsible for building market-first customer offerings right from concept to launch. S/he will work with cross-functional stakeholder set to socialize the product vision, scope the product, devise GTM strategy and drive adoption of the launched product. The owner will need to demonstrate business judgement in evaluating trade-offs between opportunity and feasibility apart from resourcefulness to invent his or her way out of obstacles. The experience will offer an exciting opportunity to work at the intersection of meaningful scale and innovation (with market leading products). Other key Responsibility will include:

1. Support product strategy and vision using internal data and external analysis.
2. Assist in defining creative, high quality, simple product requirements and roadmaps based on product strategy.
3. Manage prioritization and trade-offs among customer experience, performance and operational support requirements.
4. Create buy-in for the product vision both internally and with key partners
5. Work closely with engineering teams to deliver products to market using agile development methodologies.
6. Stay current and report on industry trends, including new opportunities, competitor capabilities, etc.
7. Measure and analyze existing products and business models for opportunities to innovate and improve, providing additional benefits to developers and customers
8. Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals