Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa’s Acceptance Risk Solutions product management team is seeking a Sr. Product Manager who is creative, energetic, and a skilled problem-solver with strong analytical and communication abilities. This role involves managing the day-to-day operations and execution of merchant-facing fraud and risk solutions with an emphasis on client implementations. The ideal candidate will excel in detailed client interactions, data analysis, and ensuring that products and solutions meet client needs and expectations.

Essential Functions

The Sr. Product Manager will:

Analysis Findings: Perform data and process analysis to identify product performance, perception, and market impact. Summarize findings into key concepts and communicate effectively.Voice Of The Customer: Manage opportunities for clients to influence product development and receive voice of the customer. Lead live and written sessions with clients to understand product performance and client needs.Case Studies: Highlight successful implementations and incremental benefits of risk solutions.Documentation: Gain a deep understanding of client needs and actions, creating product documentation that ensures the highest rate of client success and satisfaction.Evangelism: Vocally educate stakeholders and promote risk solutions internally to ensure widespread adoption and support.Client Counseling: Develop and provide detailed client counseling documents to assist clients in understanding and utilizing product features effectively.Implementation Guides: Create comprehensive implementation guides to facilitate smooth and efficient client onboarding and product execution.

This client-facing product management position requires a balance of strong analytical skills and excellent communication abilities. The ideal candidate for this role is energetic and quick-thinking with a knack for strategic creativity. The Sr. Product Manager will play a crucial role in ensuring that Visa's risk solutions meet client needs and expectations through effective product execution and continuous improvement. Their outgoing personality and clever problem-solving abilities provide them with the ability to provide guidance and advocate for effective product implementations and usage. 

Above all, this role is a champion for Visa’s risk products and their usage in current and future opportunities. This position may require occasional travel to client sites, industry events, and Visa locations around the globe.

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhDBachelor's degree in Business, Analytics, or related field5+ years’ experience of product management experience or equivalent roles in Fraud Management/StrategyExcellent communication and presentation abilitiesCapable of quickly comprehending complex concepts and translating into simple summariesAble to convert product strategy into executionExperience in or adjacent to risk or fraud managementStrong analytical and problem-solving skillsProven track record of client interaction and supportData analysis and reporting experienceAbility to manage multiple projects simultaneouslyStrong organizational skillsExperience with product documentation and implementation guides7+ years’ experience in Product Strategy/ManagementPrior experience in roles such as Fraud Manager, Program Manager, or Business Systems AnalystDeep understanding of risk solutions and their applicationsExperience with Visa products and servicesStrong client counseling and case study development experienceAbility to synthesize complex data into actionable insightsExperience in detailed user engagement and leveraging user feedback for strategic opportunitiesExperience leading voice of the customer initiativesExcellent stakeholder management skillsDemonstrated success in product evangelism and internal promotionLay understanding of artificial intelligence, machine learning, or statistical modelsAdvanced proficiency with data analysis tools and softwareExperience in developing and executing product roadmaps

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 143,200.00 to 207,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.