We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Salesforce product delivery team is responsible for maintaining and enhancing our Salesforce application that supports our retail banking line of business.  with capabilities that address business objectives and enable optimal client experience. Reporting to the Sr. Director, Product Delivery, Salesforce, the Sr. Product Manager  – Salesforce, Agile Operations has a highly collaborative mandate, with exposure across the platform and various lines of business. 

The Sr. Product Manager will require strong thought leadership, strategic thinking, facilitation and proactive stakeholder management. This role will be accountable for ensuring that delivery aligns to the platform strategy, vision & roadmap, while maximizing business value. In this role, you are accountable for understanding the needs of various stakeholders (lines of business, technology, governance etc.) and ensuring alignment across various groups regarding the program increments. You are responsible for making choices that increase overall platform efficiency and maximize value. This includes driving Agile Operations, Product Management & delivery life-cycle best practices, and enabling data-driven decisions.  You will also lead continuous improvement activities for our platform to enable the successful execution of the delivery roadmap.

How You’ll Succeed

Provide a clear vision of the platform and drive strategic alignment – work closely with Partners across the enterprise to understand the platform vision and drive alignment to our Digital & Canadian Banking strategic priorities.

Understand our delivery processes intimately – act as primary contact and subject matter expert on our Agile delivery model, platform processes, intake management, tools, data flow & integrations to fully champion and optimize how we work.  In partnership with technology teams, support problem resolution, prioritization and continuous improvement activities.

Work with and drive alignment with stakeholders – ensure that we are delivering on the right initiatives at the right time and keep our stakeholders engaged throughout the delivery life-cycle.  Understand and manage competing needs & priorities and set expectations at various levels of the organization.

Own the prioritized platform delivery roadmap & backlog – in partnership with delivery teams & partners, lead Product Implement (PI) Planning activities for platform and measure success with OKRs to meet business objectives.

Relationship Management – Develop and manage strong relationships with internal & external partners to continuously explore digital opportunities to address key business challenges that add value for users & clients. 

Influence – You provide leadership support to the product teams, pods, technology & business partners. You provide indirect leadership to your colleagues and look for opportunities to improve how we work.

Who You Are

You can demonstrate 3 to 5 years work experience working with agile teams in an ambiguous and fast-paced environment, delivering medium and large-scale initiatives.

You can demonstrate 3 to 5years of work experience in product management, agility & project management practices and principles to analyze and interpret complex concepts and apply them in creative ways.

You are strong communicator. Your communication is effective, timely and reflective based on who your audience is. You lead with concise and impactful verbal, written and presentation skills that can foster buy-in with stakeholders and partners at various levels of the organization.

You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard and by surround yourself with a diverse network of partners. You build trust through respect and authenticity.

You're driven to succeed. You thrive when you're empowered to take the lead, go above and beyond, and deliver results. You are motivated by accomplishing your goals and delivering your best to make an impact.

You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new solutions to overcome all obstacles. 

Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 27th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Agile Methodology, Analytical Thinking, Backlog Management, Business, Business Requirements, Communication, IT Process Improvement, Mentoring Staff, Operational Efficiency, Prioritization, Product Backlog Management, Product Management, Project Delivery, Salesforce Platform, Stakeholder Management, Taking Initiative, Teamwork, Writing User Stories