If you are passionate about building solutions to deliver a perfect order experience to our customers Worldwide and do so by innovating with science and technology come join the Product Quality (PQ) team ! Our team is at the forefront of building core capabilities and shared infrastructure to detect risk to a customer’s product quality experience at our stores and build preventative measures to mitigate it, and do so while delivering a positive selling partner experience and being operationally efficient.

We are seeking a Senior Product Manager-Tech to lead the efforts in reshaping our risk detection domain and define the vision and technical direction that allows us to consume multimodal signals from direct feedback from our customers to product impacts and comprehend these signals to assess product quality risk. In this role, you will get the opportunity to directly impact the customer’s shopping experience on our stores. You will work closely with senior stakeholders from business, product, science, engineering, and finance to define problems, prioritize features, and deliver solutions that meet customer needs. You will help influence the direction of critical products and initiatives, driving changes in some of the most innovative domains within Amazon.


Key job responsibilities
• Develop a thorough understanding of drivers that impact a customer’s product quality experience when shopping at Amazon and build the framework to classify these drivers in a simple and well-structured manner to support optimal downstream actions
• Identify signals across order fulfillment cycle that can indicate risk to the customers product quality experience and define the 3-5 year vision that allows for the detection, consumption and comprehension of these signals to assess the magnitude and severity of customer risk/impact
• Build the technical solution that accelerates iterative improvements through easy experimentation, supports transparency for effortless deep dives, and enables robust testing/validation and impact assessment. The technical solution should promote simplicity, be scalable and reusable beyond Product Quality and account for the developing landscape of Generative AI as well as the organization’s long-term needs
• Collaborate with stakeholders across multiple functions such as business, science, engineering, and finance in developing the vision and effectively communicate the direction to senior leaders to drive alignment and prioritization
• Develop product plans that have clear measurable success criteria and own the mechanisms to effectively communicate any variance in the product KPIs as well as updating stakeholders of the progress against the roadmap