San Diego TC Bldg C&D, USA
2 days ago
Sr. Product Support Manager
Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

JOB DUTIES: Analyze, replicate, drive and resolve product related issues; Work cross-functionally with other teams to resolve escalated issues; Offer technical guidance to Technical Support Specialists; Communicate with both the customer and business owners to achieve the required outcome; Data extract, refresh/transform and load (ETL) in the database for medical records; Develop stored procedures including custom views, functions, packages, reports etc. to meet different clients’ needs to generate different kinds of data files and custom report; and participate in an on-call rotation to ensure after-hours needs are met in a reliable manner.***Hybrid in-office/remote position***

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Master’s degree in Computer Science, Engineering (any), or related field of study AND Two (2) years of experience in the job offered or related occupation. In lieu of a Master’s degree in Computer Science, Engineering (any), or related field of study AND Two (2) years of experience,  the employer will also accept a Bachelor’s degree in Computer Science, Engineering (any), or related field of study AND Five (5) years of experience in the job offered or related occupation. Must have demonstrated experience with:

Applicants must also have demonstrated experience with: Database design, support and administration; MS SQL tools and technologies; SQL Server 2012 or 2016; Windows server 2012 or 2016; SQL Server performance tuning, execution plans, and indexing; Windows Active Directory, IIS and Virtualization (VMWare or Hyper-V); HR & Medical Records; ETL; Networking concepts and troubleshooting methods; and HL7 language.

Salary offered for the position is: $128,369.75 - $177,300.00/year

Primary Work Location:

3750 Torrey View Ct. San Diego, CA 92130 ***Hybrid in-office/remote position***

Additional Locations: N/A

Work Shift: Not Specified

To apply mail resume to Becton, Dickinson and Company, Attn: BDHR-DT, 3750 Torrey View Ct, San Diego, CA 92130, OR submit a resume to https://www.caljobs.ca.gov/vosnet/Default.aspx, OR submit a resume to https://bdx.wd1.myworkdayjobs.com/en-US/EXTERNAL_CAREER_SITE_USA. Must reference Job Title & Job Code: R-499834.

#DNPBD

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. 

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work LocationUSA CA - San Diego TC Bldg C&D

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture.  We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles.

Salary Range Information

$107,500.00 - $177,300.00
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