Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. **Job Summary** The Comcast Business Public Sector Strategic Support group is hiring a Sr. Program Analyst to support key growth initiatives for Comcast Government Services. The Sr. Program Analyst will report into the Program Management team and will play a critical role in executing and delivering on strategic projects & programs aimed to drive substantial growth in the Public Sector market. This role will be responsible for a variety of programs involving business reengineering efforts that support our operations and customer experience. Works with a cross-functional team that encompasses representation from all divisions to understand current challenges. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience. **Job Description** **Core Responsibilities** **Must be a US Citizen** + Assist Program Managers with scoping & developing project plans, focusing on clear objectives that tie to strategic initiatives and drive revenue & opportunity. + Develop & assemble impact assessments and reporting from key stakeholder groups to gauge program health, including Sales, Operations, Billing & Service Assurance. + Visualize detailed, complex processes spanning multiple systems, teams & business units leveraging ADONIS software. + Identify, provide support for & articulate business process recommendations to leadership in support of program management initiatives. + Work independently, proactively provide project & status updates and identify & communicate when additional support is needed for projects & programs to leadership. + Executive level leadership readouts, conveying recommendations in a clear, concise way. Storytelling to bring the audience along from project inception to conclusion & recommendation. + Create and maintain end user content spanning from pre-sales through billing to support process improvements and new product enablement. + Leads analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Operations, Sales Operations, Marketing, Training, Finance and Legal. + Develops scalable processes to support and benefit the Company's architecture vision. + Deconstructs technical concepts and metrics to facilitate process development. + Helps to define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics. + Completes assessments of business processes and documents each of the following areas: problem statements, process flows, gap analyses and solution recommendations. + Develops repeatable and thus scalable, plans and processes in order to speed time to market and improve operational efficiency. + Interacts closely with matrixed cross-functional teams (both field and corporate) in order to secure alignment. + Diagnoses, corrects and documents issues, risks and problems using Quality Assurance (QA) practices. + Consistent exercise of independent judgment and discretion in matters of significance. + Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. + Other duties and responsibilities as assigned. **Employees at all levels are expected to:** + Understand our Operating Principles; make them the guidelines for how you do your job. + Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. + Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. + Win as a team - make big things happen by working together and being open to new ideas. + Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. + Drive results and growth. + Respect and promote inclusion & diversity. + Do what's right for each other, our customers, investors and our communities. **Disclaimer:** + This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. **Skills:** Business Storytelling; Problem Solving; Data Analysis; Self-Starter; Growth Mindset Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details. **Education** Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. **Relevant Work Experience** 10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years **Job Family Group:** Program & Project Management