The Amazon Delivery Central Operations (ADCO) Contingency Response Center (CRC) is looking for a Program Manager to join a growing effort dedicated to protecting drivers and associates from large scale hazardous events. We create or build upon existing procedures to anticipate areas of risk, institute preventative measures, and execute timely interventions to protect all drivers and Amazon associates from harm during large scale events (e.g. extreme weather or geological events, civil unrest, terrorism, infrastructure failure, wild fires) while delivering on our Customer Promise.

Key job responsibilities
• Manage and oversee various cross-functional programs, ensuring successful delivery.
• Develop and refine program strategies, effectively leading and motivating teams.
• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
• Foster collaboration with internal and external partners to optimize resource allocation and project success.
• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
• Identify and mitigate risks, preventing them from escalating into major issues.
• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
• Manage and communicate project budgets effectively.