**About the Role** As a Sr. Program Manager on the Customer Insights & Advocacy team, you'll play a key role on our Global team to ensure that Community Operations - Uber’s support organization - partners with the Product and Tech teams to integrate customer insights from support interactions into the product development process. This high-visibility role will report to the Global Mobility Insights Lead. In this role, you’ll become an expert on our customers’ top pain points and be responsible for crafting and maintaining processes to facilitate our input to Product teams, presenting insights to a senior audience, working with a global community of Product-focused CommOps colleagues, and optimizing our engagement with Product, Ops, and CommOps stakeholders. **What the Candidate Will Need / Bonus Points** \-\-\-\- What the Candidate Will Do ---- 1. Present product insights to senior leadership in CommOps and Tech to drive business decisions and influence product roadmaps through our Global Voice of Customer program 2. Derive actionable insights and assemble user journeys from our quantitative and qualitative support data 3. Deep-dive into complex issues to identify root causes and potential solutions 4. Optimize global CommOps processes to source, scope, and prioritize product requests from CommOps regional teams 5. Establish and coordinate a network of regional CommOps to gather insights & investigate hypotheses 6. Build and manage relationships with key partners in CommOps and Tech (Product, Product Ops, Engineering) 7. Track and find opportunities to improve CommOps contribution to product development \-\-\-\- Basic Qualifications ---- 1. Minimum 3.5+ years of prior work experience across Product, Product Support, Customer Support, Project Management, or Program Management 2. BS Degree or equivalent experience \-\-\-\- Preferred Qualifications ---- 1. Solid track record managing stakeholders and operating in a cross-functional environment 2. Experience crafting narratives using both quantitative and qualitative data 3. Demonstrable product intuition, with the ability to think strategically, drive execution, and succinctly communicate complex topics 4. An innovative, proactive, and passionate approach to your work 5. Growth mindset and comfort with ambiguity 6. Experience leading insights/voice of the customer programs For New York, NY-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [https://www.uber.com/careers/benefits](https://www.uber.com/careers/benefits). Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A). Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.