Are you passionate about making improvements to both internal and external customer experience? Do you thrive in a fast-paced, dynamic environment? Are you looking for a role with high impact and high visibility? We are looking for a motivated, organized self-starter to join as a Sr. Program Manager on the Delivery Service Partner (DSP) Performance Team!
In this role, the Sr. Program Manager will be accountable for multiple VP and Director goals, and will need to work closely with senior leaders in the Last Mile space as well as key partner organizations to ensure success. The Sr. Program Manager will own performance programs and mechanisms used by internal customers, such as DSPs and Business Coaches (BCs).
You will be successful in this role if you 1) have a strong sense of ownership and seek long-term solutions that allow the program to scale, 2) can develop data-based insights and turn them into actionable workplans, and 3) clearly communicate, both verbally and in writing, to drive buy-in and adoption across a diverse group of stakeholders with competing priorities. We are seeking a bar-raising candidate who will be able to:
• Analyze metrics and behaviors to draw key business insights
• Identify, develop and execute performance programs that will improve the safety, quality, and speed of customers’ shipments
• Partner with cross-functional stakeholders to drive programs that enable DSPs to be successful
• Think across all programs and other key initiatives in the Last Mile space, delivering holistic, scalable solutions
•Operate and deliver in a fast-paced environment