Description Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion. We are actively seeking an experienced (Senior) Program Manager with a strong background in strategic planning to lead key initiatives that align with our long-term business objectives. This role is ideal for individuals who excel in transforming strategic visions into actionable plans and guiding those plans to fruition. In this role, you will be responsible for program strategies, including the development and execution of detailed project roadmaps. Your expertise in strategic planning will be essential in identifying critical business opportunities and challenges, and in devising innovative solutions to address them. You will work closely with various internal teams and stakeholders, harmonizing different perspectives and ensuring cohesive efforts towards common goals. Key job responsibilities • Manage and oversee various cross-functional programs, ensuring successful delivery. • Develop and refine program strategies, effectively leading and motivating teams. • Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics. • Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills. • Foster collaboration with internal and external partners to optimize resource allocation and project success. • Evaluate and prioritize projects in conjunction with customer needs and technical team inputs. • Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls. • Identify and mitigate risks, preventing them from escalating into major issues. • Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives. • Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance. • Manage and communicate project budgets effectively. A day in the life Amazon Logistics’ mission is to provide the best last mile customer experience delivering each package to the customer’s doorstep through delivery options including locker, in car and in-home delivery, and speed. In order to provide this experience to our customer, Amazon Logistics works closely with Last Mile Delivery Service Partners and Delivery Associates who operate a fleet of vehicles for last mile delivery. Amazon is looking for a Senior Program Manager – EV In-Life Services, to optimize third-party service expansion and performance for our electric fleet. This leader will manage 3P service capabilities, service expansion, geo expansion, and performance for our current EV fleet. This leader will partner with external service providers along with OEMs to expand service offerings for our EV fleet. This leader will manage opportunities for product and service improvements with our engineering teams through field campaigns. This leader will work directly with EV - OEMs to problem solve, and calculate impacts to vehicle repairs and service technician capacity. The Senior Program Manager – EV In-Life Services will partner with both internal and external stakeholders to develop strategies to minimize downtime and maximize vehicle availability to safely deliver packages to the customer doorstep. This position requires experience in customer focus and in project/program management skills and data. Senior Program Manager – EV In-Life Services will have experience to apply critical thinking, problem-solving, improve processes, and manage multiple priorities. The individual will need to work in close partnerships with internal and external stakeholder groups. This role is based in Nashville, TN. May require some on-site visits (~10% travel). Key job responsibilities: • Develop the overall program strategy, tactically driving teams in and outside of your organization to deliver results • Manage full life-cycle of complex cross-functional programs with considerable impact across multiple organizations • Scope, create, and drive project plans • Communicate to Senior Management on status, risks and process/product changes • Work autonomously in an ambiguous environment, • Partner with teams across the business you support and beyond to source, allocate, and coordinate resources • Partner with customers, external teams, and engineering teams to determine what projects move forward and in what priority order • Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration) • Identify and mitigate risks before they become roadblocks • Work with program managers, business leaders and executive team to communicate and impact critical business initiatives • Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects • Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers • Create, communicate, and manage budget for projects About the team The Team defines the strategy of EV fleet service, maintenance and repairs, owns the processes, infrastructure and tech required for the DSPs to operate the last mile fleet safely and economically. The team owns the development, piloting and integration of service, maintenance and repairs programs. Basic Qualifications - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.