About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary Rivian Service is seeking a Senior Program Manager to lead and support key initiatives within Field Service Operations, focusing on the execution of service digital tools & processes. This includes gathering user feedback, creating requirements, tracking progress, and managing deployment efforts such as testing, training, and communication for seamless adoption. This role requires a highly organized, self-starter who has a thorough understanding of digital platforms and a proven track record for managing complex digital projects in an iterative and fast-paced environment.  The ideal candidate will possess a robust technical background, exceptional attention to detail, a strong focus on process optimization, excellent written and verbal communication skills, and a customer-centric approach to effectively address customer needs. Responsibilities Drive the execution of service digital tools and processes by gathering user feedback, shaping requirements, tracking progress and leading implementation to ensure program success. Collaborate with partner teams to contribute to the design, build, testing, training, and communication efforts, ensuring a seamless rollout and successful adoption. Develop and implement strategies to measure and track the effectiveness of digital tools and programs post-launch. Gather internal and external user feedback to collaborate with digital partners and drive continuous improvements. Manage multiple complex, multi-disciplinary projects to fulfill program requirements and timelines Support programs with Field Service and other teams/stakeholders; drive progress toward desired outcomes by maintaining efficient communication between teams Drive opportunities for improvements, and lead initiatives for continuous improvement of processes, standards, systems tools and workflows Prioritize, plan, and coordinate logistics and meetings with internal and external stakeholders Plan and conduct training and communication of new processes, tools, resources, and more to the Field Service team, peers, and/or other relevant audiences Act as a liaison between cross-functional partners and Field Service teams to collect feedback, which is used to analyze trends in various aspects of Field Service; communicate feedback and trends to stakeholders, along with recommendations for improvements Build, maintain, and communicate detailed reports and trackers Support data analytics and storytelling through data visualization Utilize agile and waterfall program management process to drive program documentation, standards, training and building blocks Assist and support other aspects of the Service Organization as needed Qualifications 3+ years of experience in a related professional and dynamic environment 4-year college/university degree or similar/equivalent work experience Program management, engineering, business analytics, data visualization, consulting or similar strategy-to-execution experience preferred Experience defining, launching, driving, monitoring, and closing projects/initiatives Experience managing multiple projects simultaneously working closely with cross-functional teams and stakeholders Demonstrated success in advanced data storytelling, through data modeling/analysis to drive consensus and business decisions Excellent command of project management techniques and tools, including agile and waterfall methodologies Proficient in Microsoft 365, especially Excel, PowerPoint, Word, Outlook, SharePoint, Power BI Proficiency in a variety of program/project management, data analysis, and/or other productivity tools, as required; this may include Tableau, SQL, SmartSheet, Jira, Confluence, and/or multi-media software Strong communication and interpersonal skills, with a readiness to be customer-facing if necessary Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Must be available for a regular schedule of a minimum 40 hours a week, including evenings, weekends, and holidays, according to business need Ability to travel as needed Pay Disclosure Salary Range/Hourly Rate for California Based Applicants: $100k - $118k annually (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment.) Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.