The Selling Partner Trust & Compliance (SPTC) team strives to ensure that sellers feel confident in growing their business with Amazon. We do this by reducing unnecessary or excessive disruptions to sellers’ businesses and improving transparency into our actions. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon’s mission of being Earth’s most customer-centric company.
The Account Health Assurance (AHA) team is looking for a Customer Obsessed Sr. Program Manager with exceptional stakeholder management and organizational skills. This role requires working closely with program, policy, operations, tech, and other international stakeholders. The ideal candidate will be able to effectively Earn Trust with team members and stakeholders to build new cross-functional solutions, and influence change across teams.
You will build strong relationships and develop subject matter expertise across the AHA program, including understanding the interdependences between upstream and downstream partner teams. You will lead projects to improve the health of our program and drive outcomes for our Sellers. You must be able to take an idea and develop it into a broader vision, gain buy in from stakeholders, and effectively deliver against objectives. You will be responsible for end-to-end project delivery, including scoping, requirements, KPI, stakeholder, schedule, budget, change, and communications management, planning/executing testing, training, go-to-market, post-launch measurement, and close activities.

Key job responsibilities
• Effectively analyze in/output metrics and up/downstream impact to improve process efficiency, precision, and accuracy
• Lead cross-functional teams to successfully improve/launch key strategic processes, projects, and escalation resolution
• Champion the use of data and seller/stakeholder feedback to accelerate delivery against program goals
• Elevate a culture of innovation, continuous improvement, best practices, and standard work