The Sr. Program Manager will be accountable for all operational aspects of an in-store coaching program. This role involves strategic planning, executing, reporting management, working directly with consultants and overseeing program financials. They are ultimately responsible for ensuring exceptional program delivery for both our Client and Consultants. The ideal candidate will have a strong background in program operations, coaching programs and strong project management skills are required. 

This is a client-facing role requiring on-site presence in our Dearborn, Michigan office 2-3 days/week.

 

Key Responsibilities: 

Accountable for the full operational journey for our in flight Program of 500 stores across the United States. Key focus areas are: 

Create and monitor program plans and develop and maintain process documents that ensure program delivery adheres to our operations standards 

Document and manage ongoing timelines 

Prepare and support Store and Consultant communication plans 

Document and assess leveraging full program tools such as RAID logs (risks, actions, issues and decisions) 

Lead the project execution for our workstream within the broader program by working closely with cross-functional teams, Client and Consultants to complete deliverables within scope, schedule, and quality. Leading these elements you will be responsible for ensuring the team is able to: 

Solution 

Strategize while thinking a few steps ahead  

Support the lead Client delivery owner on project financial management requirements, and management of the Consultant monthly invoicing and reconciliation 

Build and grow strong relationships with key client stakeholders and internal partners 

Monitor and assess the Consultant program performance and outcomes by seeking to understand, address gaps and manage the operational outreach to overcome obstacles 

Execute program standards and processes according to program Playbook to ensure high-quality consistent delivery 

Administer the allocation and scheduling of consultants per contractual and geomapping requirements (with support from our internal Subject Matter Expert) 

Utilize and set up consultant tools including approved AI technology 

Identify, solution and resolve program operational challenges with speed and quality 

Maintain and review consultant dashboards and reports to track key operational metrics with support from our Program Coordinators 

Qualifications: 

Bachelor’s degree in commerce, Business, or a related field 

5+ years proven experience as a Program Manager and/or Project Manager 

Excellent organizational, project management, and multitasking skills – with an ability to manage against and prioritize evolving targets 

Exceptional communication, interpersonal, and presentation abilities 

Ability to build and maintain strong relationships with consultants, clients, and stakeholders 

Advanced Proficiency in program management software and tools such as Excel, MS Dynamics and MS Project 

Demonstrated ability to manage budgets and resources effectively 

Additional Requirements: 

PMP,  or similar project management certification is a plus 

 Ability to work effectively in a fast-paced, dynamic environment  

 Willingness to travel as needed 

 

 

Bond is proudly recognized as a Great Place to Work and Best Managed Company. We’re 800(ish) people working tirelessly together to make the world a more loyal place. You’ll be joining a hyper-talented team with a galaxy of skill sets ranging from research to creative to digital and beyond. You’ll have an excellent opportunity to grow, learn and make an impact as we tackle some of our client’s biggest business challenges.

 

At Bond, we are proud to be a diverse organization, and we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly create equal opportunity and positive employment experiences for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities.

 

Please connect with our People & Values team should you require any accommodation.