Description At Amazon, we're working to be the most Customer-centric company on earth, so we are constantly looking for ways to improve delivery experience. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through multiple fulfillment channels. A successful candidate must be passionate about understanding customer pain points, has an unending desire to uncover root causes of any defect, works independently, thrives in an entrepreneurial environment and is not hindered by ambiguity or competing priorities. This role will particularly suit someone with strong skills in program management, a analytical mindset for finding root causes and proposing solutions, queries, communication both written and verbal, strong Bias for Action and Customer Obsession. Key job responsibilities -This role is the single-threaded leader for one of our fulfillment programs, responsible both for the channel strategy and day-to-day management. -Developing, implementing, and managing KPI reporting, providing visibility of milestones and performance and using this data to drive/influence business decisions. -Securing resources, scoping efforts, setting priorities and milestones and driving delivery of main projects - Challenging status-quo of the existing mechanisms and processes in order to create a continuous improvement environment -Benchmarking globally to share best practices and improve outcomes for Amazon customers Basic Qualifications - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.