Job Title: Sr. Program Manager
As part of the Global Operations team, you will oversee and drive multiple strategic business initiatives from development through successful execution. Reporting to the Sr. Manager, Global Operations Strategy, the Sr. Program Manager will have individual programs under their leadership and will work with other members of the team to ensure successful coordination and execution. This is not an administrative role; it is one that crosses both strategy and execution, requires a combination of focus and flexibility, and requires a willingness to play an active, behind-the-scenes role.
Key Responsibilities:
• Manages the planning and execution of one or more global operations strategic initiatives to meet business objectives and by following standard project management principles and practices.
• Demonstrate strong project management through driving multiple engagements to successful completion within budget, schedule and meeting client expectations.
• Develops and recommends solutions to project stakeholders for the execution of all program aspects (multiple projects scope, budget, time, risk, interdependencies, etc.).
• Oversee large, cross-functional projects or initiatives. Communicate with key stakeholders in decision-making, program management, process improvement, and initiative implementation.
• Identify, track, escalate and help resolve program/project issues in a timely fashion.
• Deliver effective presentations and written communications, including assessment and communication of program status, adjusting for varying audiences.
• Respond effectively to shifting of priorities to meet customer and management demands and expectations.
• Plan and lead structured meetings and workshops, including effective preparation and follow-up.
Required Skills and Knowledge:
• The role requires a highly resourceful individual with strong emotional intelligence, self-motivation, and strong analytical skills.
• Exceptional ability to deal with ambiguous communication, listen actively and communicate (verbal and written) effectively in a diverse environment.
• Highly motivated with leadership abilities, capable of developing requirements and keeping teams and projects on track and within budget and scope.
• Proven ability to evaluate alternative solutions and make recommendations.
• Ability to work with a variety of stakeholders across the organization and often independently with minimal supervision
• Strategic thinking - Uses knowledge of the company strategy and product roadmap to guide decision making
• Contribute to the big picture while also being able and willing to dig in to help execute, as needed (detailed oriented)
Basic Qualifications:
• Bachelor Degree
• 5+ years experience leading teams/projects/initiatives/programs
• Demonstrated leadership of cross-functional initiatives
• Demonstrable experience with organizational change management
Preferred Skills and Knowledge:
• PMP or PgMP certification
• Continuous process improvement and/or Lean/Six Sigma certification (Green Belt or Black Belt)
• Experience in a health care services (technology, services, or distribution) environment
Work Conditions:
• Remote Office Environment
• Travel required: 15%