Fortinet is looking for a Sr. Project Manager working directly with R&D, Customer Support and Sales team to manage critical pre-sales feature development and post-sales issue resolution related with Fortinet’s key products. You will manage the escalations from the field, understand the details of the customer new feature requirements and issues and track down the projects until a solution is delivered.

Job Requirements:
 Previous experience in project management, technical support, software development or QA
 Previous experience in handling complex customer escalations and working closely with sales and support engineers
 Knowledge of TCP/IP, firewalls, routers, switches, VPN, IPS, Antivirus, Web Filtering, Antispam, etc.
 Sense of urgency on the field requests and good judgement on case severity and business impact
 Strong communication skills (written and verbal) and professionalism
 Self-motivated, detail-oriented, ability to work under pressure

Educational Qualifications:
 Bachelor Degree in Computer Science, Engineering, or a related technical discipline

The Canada base salary range for this full-time position is expected to be between $120,000 - $150,000 annually.  Wage ranges are based on various factors including the labour market, job type, and job level.  Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

All roles are eligible to participate in the Fortinet equity program.  Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.

Why Join Us:
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.