We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What You’ll Be Doing** As a Sr. QA Test Lead, you will support the QA team to coordinate and execute on QA and build activities for digital platforms to ensure they are completed accurately and on time. You will support the team in meeting client expectations and SLAs, and adhere to CIBC defined standards and compliance rules, including Accessibility. You will also provide analysis to our cross-disciplinary team to ensure initiatives are properly resourced by QA. _At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._ **How You’ll Succeed** + **Communication and planning skills –** Effectively train and guide the QA resources to ensure quality standards are understood and adhered to. Represent QA in cross-functional meetings. Provide clear and timely analysis and updates to the QA Manager and other teams. Continuously review QA and publishing schedule to ensure SLAs are met and defects are resolved. + **QA Support** – Create test plans and execute test cases and provide build status updates to stakeholders including Intake and technology support. Provide appropriate approvals and release builds to staging environments for deployment to production. Isolate issues and outages to business applications or processes, conduct root cause analysis and provide regular reports to the QA Manager. Be able to provide overtime coverage if required. + **Commitment to excellence –** Passionate about producing error-free work/releases in a timely manner and finding creative/practical solutions to resolve technical problems. Continuously improve processes, share learnings, and update documentation in the Publishing teams’ knowledge repositories. **Who You Are** + **You understand that success is in the details.** You notice things that others don't. Your critical thinking skills help to inform your decision making. + **You embrace and champion change.** You'll continuously evolve your thinking and the way you work in order to deliver your best. + **You're driven by collective success.** You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life. + **You can demonstrate experience in** Quality Assurance (3-5 years). A Degree in Computer Science or related discipline is preferred, and ISTQB Foundation Level certification is required. Applicable work experience at a financial institution is preferred. + **You have strong knowledge of** defect-tracking software (HP Quality Center or JIRA), Content Management Systems (CMS), W3C standards, Windows and MacOS interface standards, and Accessibility requirements testing (WCAG2.0). + **Values matter to you.** You bring your real self to work and you live our values - trust, teamwork, and accountability. **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** Toronto-81 Bay, 16th Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Accessibility Testing, Communication, Customer Experience (CX), Digital Content, Digital Products, Digital Testers, Digital Transformation, Mobile Application Testing, Project Testing, Proofreading, Teamwork, Test Case Planning, Test Planning, Test Reporting, Time Management, User Experience (UX), W3C Accessibility, Web Accessibility, Web Application Testing, Writing At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.