Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

POSITION SUMMARY

The Sr. Quality Control Analyst executes the Servicing Quality Control Plan and ensures that the company is satisfying its quality control requirements relative to his or her assigned process audits. He or she conducts quality control reviews in accordance with the prescribed audit schedule, designed to comply with compliance monitoring, investor requirements, policies, and procedures.  The Sr. Quality Control Analyst demonstrates proficiency in understanding mortgage servicing guidelines, regulations, auditing and testing of complex mortgage servicing processes.  This auditing professional completes assignments ahead of deadlines, with significant attention to detail, without sacrificing quality.  Sr. Quality Control Analysts require minimal supervision and produce highly defendable work products. 

RESPONSIBILITIES:

Conduct Quality Control audits according to audit schedules and requirements

Demonstrate proficiency performing assignments within designated QC audit software in accordance with procedures

Conclude on the audits performed with concise, fact based, well supported findings

Issue findings/recommendations to Servicing Operations and Production once concluding on valid exceptions

Assist QC Management Team with documenting audit methods, audit testing scripts, and audit questionnaire content

Assist QC Management Team with audit criteria calibration with Servicing Operations & Production

Make recommendations regarding remedial actions and work with Servicing Operations and Production to drive change

Ability to develop new, and maintain existing, business relationships in a complex cross-organizational and cross-functional matrix environment with both internal and external stakeholders

Collaborates with peers and leadership across the Business Units to drive change management and process improvements

Provide support, solutions, or subject knowledge to assist subordinate teammates with their assigned audits

QUALIFICATIONS

High School Diploma or equivalent, Bachelor’s degree preferred

Superior written and oral communication skills

Strong attention to detail

Proficiency in Microsoft Word and Excel

Familiarity with mortgage servicing loan servicing systems, QC software e.g. ACES or TenA Second Look, Black Knight

Excellent research and writing skills

Strong working knowledge of agency and investor QC requirements

5+ years of mortgage experience, with strong emphasis on QC experience

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave/Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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