Job Title: Sr. Quality Evaluator (f/m/d) Social Media Sales - German Job Description As a Sr. Sales Quality Evaluator (f/m/d) for our client (one of the largest social media platforms), you will mentor and coach agents that will help small and medium-sized businesses select and implement effective and targeted advertising programs. In close coordination with the Operations Sales Team, you participate in the project realization according to the relevant sales metrics and goals. You can successfully transfer your passion for sales advice and quotas to the agents and are enthusiastic about communities and communication. **Your tasks:** + Monitors, evaluates, and/or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email + Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) + Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices + Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes + Maintain a strong program knowledge base; a basic understanding of client products, services, and/or program strategies + Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) + Support management to focus on review of key drivers, metrics, and operational processes (including Training) that drive Balanced Scorecards and count profitability goals **Your profile:** + **For internal applicants: A minimum of 9 months of work experience within Concentrix in either the CS or the Sales account (Multilingual with Sales account experience of at least 9 months preferred)** + **Ability to work on-site in Berlin (mandatory)** + **Strong communication skills in German (C1 - C2) and English (C1) both written and verbal** + Profound professional experience in a quality assurance role in a sales environment (preferably BPO) + Proven track record in coaching and mentoring sales employees and achieving key performance metrics + Ability to analyze coaching data efficiently and implement according actions + Self-confident, professional, customer and sales service-oriented personality with problem-solving skills, multitasking ability, and endurance + Quick comprehension, learning ability, and a structured approach with high attention to detail and follow-through + Knowledge of social media advertising or digital marketing would be required + Demonstrated ability to multi-task and meet timelines of deliverables + Proficient in Microsoft Office **Your benefits:** + A job with the opportunity to take on responsibility and show a high level of creativity in an international environment + The diversity and stability of working for a global leader + A permanent position + Access to our internal training and career opportunities + Access to our stock purchase program + A company pension plan + Online shopping discounts + Sponsored membership of the Urban Sports Club + Access to our Employee Assist Program which offers you confidential support from professionals, anywhere, anytime, even for your loved ones + Get involved in your favorite topic in our Game Changer Resource Groups: Network of Women, Black Professionals Network, PRIDE (LGBTQ+), Ability (people with disabilities), Dynamic (people with neurodiversity), Women in Tech, #OneEarthConcentrix, and many more Advice for internal candidates: *** If the requirements match your profile, please **apply directly in Workday** with your **letter of motivation** **AND** either **upload** **your current CV** **OR** **update your career profile** in Workday (both should reflect your current position at CNX). If these formal requirements are not fulfilled, you will not be considered for this vacancy. *** \#CNXEMEA \#EMEACNX Location: DEU Berlin - 10 East Building Language Requirements: English (Required), German (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**