**General information** **Ref #** 18943 **Remote?** No **Ally and Your Career** * Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? **The Opportunity** This position is in a fast-paced environment with a heavy workload. Job functions include reviewing accounts when impound and seizures notices are received, contacting the impound lot and/or outside counsel to negotiate fee(s), and determining if the unit is cost effective to secure. In this role, you will communicate via email and phone with various suppliers, be required to execute multiple documents, and be available for answering incoming calls from customers, impound lots, dealers, seizing agencies, and insurance companies. You will utilize strong organizational, critical thinking, analysis skills and the ability to escalate identified risks. **The Work Itself** * Work hours are 8-5pm EST with one late night per week from 10-7pm EST * Preferred knowledge of Ally systems with expert data entry and word processing skills * Handle inbound/outbound calls from customers, related parties, impound facilities, skip suppliers, dealers, third parties while meeting QC call monitoring requirements * Able to work closely with outside repossession companies and other suppliers on various requests with a sense of urgency * Quickly identify and help mitigate potential risks * Ability to exercise judgement for researching complex issues and to think outside the box for possible solutions * Meet internal metrics and be self-driven to exceed those goals * Ability to effectively manage a large volume of emails while providing timely and accurate responses * Adhere to the laptop security, and work from home policies as needed **The Skills You Bring** * HS diploma or equivalent required. * Associate degree preferred in business or related field may be used as a proxy for the experience. * Performs clerical, administrative and technically based activities and/or supporting tasks. * Requires intermediate knowledge of Microsoft Office programs, high proficiency preferred. * Excellent written and oral communication skills. * Comprehension and judgment are required regarding applicability of guidelines or policies to specific situations; correlational intelligence strongly preferred when applying lessons learned from one experience to the next opportunity. * Able to work a flexible schedule which may include weekends, holidays, and overtime as necessary to meet business needs. * Ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems. * Previous experience in Collections or Recovery operations preferred. **How We'll Have Your Back** * Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including: * Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. * Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. * Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. * Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. * Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs. Who We Are: Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. **_Base Pay Range:_** An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. **Emerging:** 48880 **Experienced:** 53040 **Expert:** 57200 Incentive Compensation: This position is eligible to participate in our annual incentive plan