Sr. Research Manager, Seller External Relations
Amazon.com
Seller External Relations Research & Insights team seeks a Sr. Research Manager to help measure perception among our key external audiences and lead strategic research efforts to help drive perception. We are looking for an individual with a strong market research background and a passion for solving unique problems to help us drive world class market research. Our ideal candidate is someone who is curious and customer obsessed, and loves solving complex problems. You enjoy building things from scratch, are comfortable with change and ambiguity, and relish the chance to solve hard problems in short order. You recognize that the true measure of success of your work is based on the business impact your findings have over time.
Key job responsibilities
- Lead design and execution of primary research studies (leveraging both qualitative and quantitative methods) to generate actionable insights and recommendations for stakeholder teams
- Lead foundational research to help understand how to influence and move the needle on perception metrics
- Lead research and analysis that helps measure the impact of programs and initiatives on perception metrics
- Apply sound research and business acumen to help the business not just solve complex questions but help it look around corners
- Own all aspects of the research lifecycle (methodology/study design, budgeting, programming, execution, analysis, reporting and communication), including regularly consulting with partners on how to use research effectively to drive business impact.
- Build and manage relationships with internal stakeholders and external agency partners
About the team
The Seller External Relations (SER) team is responsible for ensuring that Amazon’s stores are a great place for third-party sellers, especially for small businesses, to build and maintain thriving businesses. The team engages with third party sellers to amplify their stories and voices externally and advocate for them internally to ensure the intended and perceived seller experience mirrors the reality.
Key job responsibilities
- Lead design and execution of primary research studies (leveraging both qualitative and quantitative methods) to generate actionable insights and recommendations for stakeholder teams
- Lead foundational research to help understand how to influence and move the needle on perception metrics
- Lead research and analysis that helps measure the impact of programs and initiatives on perception metrics
- Apply sound research and business acumen to help the business not just solve complex questions but help it look around corners
- Own all aspects of the research lifecycle (methodology/study design, budgeting, programming, execution, analysis, reporting and communication), including regularly consulting with partners on how to use research effectively to drive business impact.
- Build and manage relationships with internal stakeholders and external agency partners
About the team
The Seller External Relations (SER) team is responsible for ensuring that Amazon’s stores are a great place for third-party sellers, especially for small businesses, to build and maintain thriving businesses. The team engages with third party sellers to amplify their stories and voices externally and advocate for them internally to ensure the intended and perceived seller experience mirrors the reality.
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