Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Consultant, Risk Solution Services will help Visa clients manage the risk of accepting payments online. This will include analyzing order data to identify emerging fraud trends, developing strategies to mitigate these trends, and working closely with Visa’s clients to implement these strategies using a combination of Visa and industry tools.

Essential Functions

Communication and Presentation

Communicates professionally, succinctly, independently, and with relevance based on audience and topicShares efficiencies and best practices with colleaguesProvides appropriate detail and can confidently communicate at the executive levelOperates independently and influences others within Risk Solutions Services regarding practices, procedures, and policies

Consulting Expertise

Drives client revenue optimization by leveraging relationships and strategies that align with Risk Solutions Services goals, automation, and retention objectivesRegularly discusses and pursues client goals, demonstrating an understanding in clients’ evolving business strategiesContinually builds rapport with clients and the Visa account teams to promote retention and stay ahead of competitive riskRemains proficient and is an early adopter in complementary Visa products and offerings, stays current on releases, and is proactive in learning how to leverage updates and enhancements for Visa and client successAnticipates fluctuations and proactively identifies anomalies with business relationshipsAdvocates productively on behalf of the client about product feedback and enhancement requests

Solutions Delivery

Optimizes client acceptance through increased automation, the use of machine-learning models, efficient use of manual review, and reduced reliance on rules (other than policy scenarios)Communicates consistently with internal partners on the status of portfolio, at-risk/retention scenarios, upsell opportunities, etc.Identifies and influences clients and internal business partners to explore Risk Solutions Services and complementary Visa product offeringsRemains proficient in Visa and partner integrations, order and technical flow, and support resourcesUnderstands how client strategies and risk configurations potentially impact Visa revenueEvangelizes the value of Risk & Identity Solutions and Risk Solutions Services by participating in pre-sale and proof of concept engagementsEmbodies industry best practicesManages projects or processes and provides guidance to colleagues

Analysis, Data, and Reporting

Increases automation by leveraging internal features and available client attributesAligns acceptance and fraud KPIs with Risk Solutions Services objectivesUses Business Intelligence tools to continually highlight client return on investmentProcesses ad hoc requests and uses existing functionality to accomplish goalsContributes to the continual enhancement of analytical tools

Industry Knowledge

Builds industry knowledge through internal and external resourcesProactively discusses industry trends and innovations and educates clients on the basics of how payment ecosystems workUnderstands regional risk regulationsRemains current on global competitive landscapeConfidently consults clients on how payment ecosystems workUses knowledge of competitive landscape to shape solutions delivery

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhDWorking in eCommerce payment industryCollaborating on and with enterprise-wide products, projects, and programsDeriving insights and action items through analysisProviding Solutions Delivery/professional servicesProficiency in Microsoft 365 (Office)Exceptional presentation, consultative, and communication skills

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 119,100 to 154,800 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.