General Information Req # WD00078778 Career area: Sales Support Country/Region: Slovakia State: Bratislavský kraj City: Bratislava Date: Wednesday, February 19, 2025 Working time: Full-time Additional Locations:  * Slovakia Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

As an L1 Helpdesk Operator for Sales Systems, you will provide technical support to Lenovo Sales and Business Partners. Operating the Level 1 Helpdesk, you will manage Dynamics365, LBP, LPH, and CRM sales systems, addressing inquiries through emails, phone calls, live chats, and HelpDesk tickets. Your role is crucial in ensuring timely issue resolution and maintaining high customer satisfaction.

Key Responsibilities:

Helpdesk Operations: Manage the L1 Helpdesk for Dynamics365, LBP, LPH, and CRM sales systems.User Support: Address inquiries via emails, phone calls, live chats, and HelpDesk tickets related to sales systems.Guidance Provision: Assist users with system access, navigation, deal registrations, bids, and partner registration processes.Issue Resolution: Resolve issues within established time-to-close targets, ensuring prompt solutions.Escalation Management: Escalate complex issues to IT when necessary and collaborate to ensure timely resolutions.Customer Satisfaction: Strive to enhance the Helpdesk experience, ensuring customer satisfaction.Knowledge Sharing: Document new issues and resolutions, updating the knowledge base regularly.Feedback and Improvement: Provide constructive feedback for system and process enhancements.Process Optimization: Recommend process changes to improve operational efficiency.System Enhancement Support: Participate in testing new functionalities, developing and delivering training, and assisting in system deployments.

Position Requirements:

Experience: Proven experience in a similar helpdesk or technical support role.Availability: Willingness to work on public holidays as needed to support global sales and partners.Communication Skills: Strong verbal and written communication skills with the ability to collaborate across departments.Independence: Ability to work autonomously and manage workload effectively.Language Proficiency: Proficiency in written and spoken business English.Technical Knowledge: In-depth understanding of sales systems such as Dynamics365, LBP, LPH, and CRM.Software Skills: Proficiency in Microsoft Excel; familiarity with other systems like Windchill and ECC is advantageous.

What We Can Offer: 

A multitude of professional and personal opportunities An open and stimulating environment within one of the most forward-thinking IT companies Flat structures and fast decision-making processes An international organization with a high focus on all types of Diversity in the team 3 sick days per year Additional vacation days 100% sick leave compensation up to 2 months per year A broad selection of soft / hard skills trainings and individual mentoring Employer contribution to the Third Pillar Pension System Life & life events insurance, fully covered by company  
Base gross monthly salary starts from 1.800 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings.

Why Join Us?

Engage in a dynamic work environment supporting global sales operations.Collaborate with a diverse and innovative team.Access opportunities for professional development and career growth.

Join us today and contribute to delivering exceptional support to our sales teams and partners worldwide!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations:  * Slovakia * Slovakia

AI PROCESSING NOTICE
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