We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.
The role
The ServiceNow administrator and developer will perform the necessary tasks to design and develop configurations and customizations for component discovery and will own the development tasks of the solution, based on integration of ServiceNow. The position requires working independently and closely with key client stakeholders and senior technology leaders. The individual will be responsible for corresponding technical designs, in order to ensure that the design is supported by the underlying vendor software.
Responsibilities
• Platform management: Responsible for the ongoing maintenance and configuration of the ServiceNow platform. This includes installing, testing, and updating the platform.
• User and application administration: Manage user accounts, roles, and access to the platform.
• Solution development: Design and implement solutions to meet business needs. This includes researching, developing, and converting software applications.
• Troubleshooting: Work with business stakeholders to troubleshoot application and integration issues.
• Collaboration: Collaborate with stakeholders to develop workflows and understand their goals.
• Platform monitoring: Use tools to monitor the platform's health and identify areas of concern.
• Technical development: Support the technical development of new modules, including process modeling, gap analysis, and POC design.
• Programming: Program or script in languages like Angular JS, HTML, CSS, and AJAX.
• Work as part of an agile team developing, designing and implementing new application modules, workflows, and catalog requests
• Build custom applications in ServiceNow by defining data tables, user interface and adding business logic
• Integrate external data sources into ServiceNow
• Maintain business services and configuration item relationships in ServiceNow
• Provide ServiceNow configuration and customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third-party software integrations
• Build custom dashboards based on custom application data models and external data sources
• Customize and configure workflows and define notifications as part of custom workflows in applications
• Implement CMDB, import sets, Service Catalogs, create custom UIs for catalog items using UI Pages, UI Macros and Service Portal Widgets
• Implement complex flows for Catalog Items using Workflows and Flow Designer
• Test custom applications and publish/deploy to the concerned users
• Responsible for data model changes and data-migrations for ServiceNow custom applications
• Troubleshoot production problems related to ServiceNow custom applications
• Lead integration of new products based on client requirements
• Address problems of systems integration, compatibility and multiple platforms
• Consult with project teams and end users to identify application requirements
• Assist in the evaluation and recommendation of application software packages, application integration and testing tools
• Participate in development of software user manuals and technical reports
What you’ll bring
Qualifications
• Bachelors’ degree and a minimum of 15 years of directly related experience with at least 10 years of experience in ServiceNow development and administration
• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks
• Strong familiarity and working knowledge of ServiceNow Suite of tools (Platform capabilities, ITSM, ITOM, Dashboards and Reports, Performance Analytics, Knowledge Base, SOAR, SecOps, etc.)
• Extensive knowledge and experience in the following:
o Using ServiceNow API
o Developing custom ServiceNow applications and web-based applications
o Python, JavaScript or AngularJS
o Application integration experience with Active Directory using methods such as LDAPs
o Testing web-based applications - both manual and automated
o Functional, regression and load/performance testing
o Relational databases
o Working in an Agile environment
Desired skills
• Agile certifications and/or experience leading Agile efforts, particularly as Scrum Master
• ServiceNow System Administrator Certification
• Experience with ServiceNow advanced capabilities such as Virtual Agent, Agent Intelligence, Performance Analytics, Orchestration, ITOM, Discovery or Service Mapping
• Experience supporting customers in a dynamic IT operations environment
• Cloud development experience Certified ServiceNow Implementation Specialist
This is a full time onsite role with EMEA shift.
About us We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. #LI-SS4Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.