Sr. ServiceNow Implementation Specialist (Remote)
Panasonic North America
**Overview**
Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century ago, we’ve been committed to improving peoples’ lives and making the world a better place–one customer, one business, one innovative leap at a time. Come join our journey!
**Responsibilities**
**Panasonic Sr. ServiceNow Implementation Specialist**
Click here to learn more (https://na.panasonic.com/) about how Panasonic is creating a better life, a better world.
Watch this video (https://youtu.be/h-x\_hDfMqb0) to see how our employees are shaping the technologies that move us.
**What You'll Get To Do:**
The Sr. ServiceNow Implementation Specialist is responsible for the technical implementation of various initiatives on the ServiceNow platform. This role will report directly to the ServiceNow IT Architect and work with Business Analysts and key stakeholders to ensure successful project delivery and optimal platform performance.
+ Lead technical deployment workstreams for ServiceNow projects of varying complexity, including the implementation of new modules, expansion of existing functionality, and optimization of existing processes.
+ This includes developing detailed project plans outlining tasks, timelines, and resources needed for successful technical deployment, as well as managing and overseeing all aspects of the implementation process, ensuring alignment among team members and efficient completion of each step.
+ Work with Business Analysts and participate in requirement gathering sessions as appropriate to translate business requirements into technical specifications for the ServiceNow platform.
+ Document technical processes, configurations, and customizations for future reference and knowledge sharing.
+ Provide training to end users and administrators to ensure successful adoption of the platform. Provide ongoing direction to troubleshoot and resolve issues that arise during and after implementation.
+ Perform unit testing, system testing, and support user acceptance testing (UAT) to ensure the quality and functionality of implemented solutions delivers real business value.
+ Stay up-to-date with the latest ServiceNow features, functionalities, and best practices
+ Achieve key ServiceNow CIS (Certified Implementation Specialist) certifications in relevant areas based on upcoming project roadmap (i.e. SAM, HAM, SIR, VR, etc.)
**Scope**
+ ServiceNow implementation technical subject matter expert for the regional IT organization and internal consultant and champion of ServiceNow best practices.
+ Influences people and organizations, including business units and PNA executive management, on ServiceNow platform solutions.
**Qualifications**
**What You'll Bring:**
**Education and Experience**
+ Bachelor's degree in Computer Science, Information Technology, or a related field required
+ Minimum of 5 years of experience in ServiceNow implementation, configuration, and customization
+ Technical leadership experience in at least two (2) end-to-end ServiceNow deployment projects
+ Strong understanding of ServiceNow modules, including ITSM, ITOM, and ITBM
+ Experience with REST/SOAP APIs and integration techniques
+ Knowledge of ITIL processes and best practices
+ ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) base certifications required
+ Experience with Agile/Scrum methodologies and software development time/effort estimations required
**Problem Solving**
+ Identify and research problems
+ Determine logical solutions
+ Use broad systems thinking
+ Be creative/innovative
+ Make use of available human resources both internal and external
+ Solid teamwork and interpersonal skills
**Communications**
+ Well-developed interpersonal ability to gain trust and confidence from peers, IT leadership and business leadership
+ Excellent interpersonal and communication skills
+ Excellent verbal and written skills
+ Ability to influence and persuade others on platform best practices
**Other Requirements**
+ This position will require travel as needed, but less than 10%
**Benefits & Perks - What's In It For You:**
Panasonic prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health.
+ Competitive compensation package
+ Comprehensive benefits
+ Pet Insurance
+ Paid Parental Care Leave
+ Employee Referral Program
+ Educational Assistance
+ Flexible Work Program
+ Volunteer time Off
+ Casual Dress Code
+ Total Well Being Program
**We Take Opportunity Seriously:**
At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer.
The wage range of $90,000 - $120,000 is just one component of Panasonic’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives. *The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.
We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application!
_Panasonic is an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to: race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability status, protected veteran status, or any other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation._
_Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S._
Thank you for your interest in Panasonic.
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REQ-149453
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