What You'll Do At Avalara, we are building a global cloud compliance platform, and the Reliability Engineering Observability team is essential to the development and maintenance of this platform. Our engineering teams are diverse in practices, culture, and backgrounds. We build and maintain systems that empower them to produce high-quality products efficiently. As a member of our team, you will be responsible for the design, architecture, operation, and advocacy of our observability platform tools. You will leverage your software engineering expertise to address both technical and organizational challenges related to application reliability. Our mission is to enhance system resilience and performance through innovative observability solutions. Job Duties Qualifications Observability Tools: Extensive experience with open-source observability tools such as Grafana, Prometheus, Mimir, Loki, FluentD, OpenTelemetry, and Tempo. Proven ability to design, implement, and manage observability platforms to monitor and analyze the performance and reliability of distributed systems. Service Level Objectives/Indicators (SLOs/SLIs): Strong experience in developing and maintaining SLOs/SLIs, instrumenting applications for monitoring, and creating meaningful alerts to ensure system reliability and performance. Linux Fundamentals: Solid experience in administering, securing, and performance tuning Linux distributions. Proficiency in managing Linux environments to support observability tools. Troubleshooting: A passion for diagnosing and resolving complex technical issues in distributed systems using observability data. Skilled in root cause analysis and incident management. Software Engineering: Deep understanding of software engineering principles, with a focus on integrating observability into the development process. Experience working in collaborative engineering teams, with a strong emphasis on testing and code quality. Automation: A strong desire to automate monitoring and alerting processes, reducing manual toil, and improving system reliability. Containers/Kubernetes: Solid understanding of managing and maintaining container-based systems, particularly within Kubernetes environments. Experience deploying observability solutions in containerized architectures. Infrastructure-as-Code: Experience deploying and maintaining infrastructure using Infrastructure-as-Code (IaC) tools such as Terraform or Pulumi, particularly for observability systems. Technical Writing: Ability to create clear, comprehensive documentation and diagrams for observability systems to support other engineering teams. Customer Satisfaction: A keen eye for ensuring the satisfaction of internal customers (engineering teams) by providing reliable observability solutions that meet their needs. Passion for Learning: Continuous interest in expanding knowledge of the broader technology landscape, particularly in observability and monitoring technologies. Adaptability: Proven ability to adapt to new challenges and technologies, with experience working on diverse projects. What You'll Need to be Successful Experience Minimum 8 years of experience in a SaaS environment. Bachelor’s degree in computer science or equivalent. Ability to participate in an on-call rotation. About the Team You will join a highly skilled and passionate team of SREs dedicated to building and maintaining the infrastructure that powers Avalara's global tax compliance platform. We work in a collaborative and fast-paced environment where innovation and ownership are encouraged. We are committed to continuous learning and professional development, and we offer opportunities to grow your skills and make a significant impact on the company's success. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Flexible hybrid working We support hybrid work and flexible schedules for our employees. Learn more about our benefits by region here: https://careers.avalara.com/ About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. EEO Statement We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.