In this role you will lead the technical strategy a new AWS product and service. This service will deliver Generative AI based workflows to take the support that we offer to our end-customers to the next level. Our vision is to enable Enterprise users of AWS to optimally leverage AWS' support offerings to achieve their business outcomes faster.

Key job responsibilities
As an experienced engineer, you will be part of a team responsible for building large-scale customer-impacting and long term architecture initiatives, defining and solving endemic problems. You will have opportunities to work on complex problems, like preserving the customer promise of safety, ease of use and low cost.
Our senior engineers truly enjoy mentoring more junior engineers through one-on-one mentoring. We care about your career growth and assign projects based on what will help each team member grow and develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

A day in the life
We combine the culture of a startup, the innovation and creativity of a R&D Lab, the work-life balance of a mature organization, and technical challenges at the scale of AWS. We offer a playground of opportunities for builders to build, have fun, and make history!

About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Kumo provides technology and trusted expertise that intelligently anticipate and resolve AWS customer needs, helping them adopt, optimize and operate within the AWS cloud at scale. Kumo’s products, used by AWS customers and the support teams that help them, are vital to ensuring exceptional customer experiences on AWS. We work across all AWS Customers from big & diverse enterprises to smaller customers as they move their infrastructure to the cloud.