About the team

Dialpad’s Observability Team takes charge of visibility across our entire system by building an observability platform that can be relied upon and plays an essential role within Dialpad Engineering.  This team collaborates closely with the other engineering teams to constantly improve the reliability and performance of the systems that provide visibility into the various parts of the Dialpad stack.

Your role

As a Senior Software Engineer in Observability, you’ll be responsible for our metrics and log collection platform. You’ll work closely with other Infrastructure engineers to determine resource usage and requirements. You’ll also help create tooling, libraries, and documentation that enables other engineers to instrument their own projects. In addition, you’ll keep our team aware of trends in the larger observability/monitoring industry.

This position reports to our Engineering Manager, Observability Platform and has the opportunity to be based in our Bangalore, India office.

What you’ll do

Develop and improve instrumentation for monitoring and logging the health and availability of services. Develop and maintain the observability stack within Dialpad engineering. Define best practices and standards around making systems and services measurable and work with various teams to get those best practices applied. Create tools and libraries for other engineering teams to enable them to build self-monitoring capabilities. Create and own internal documentation used by the other engineering teams. Stay up-to-date with the latest trends in observability, logging, monitoring, and cloud technologies. Introducing innovative solutions and best practices to improve system observability and reliability. Experiment with new tools and practices to enhance the observability landscape. Collaborate with different engineering teams to integrate observability practices into their workflows. Participate in a rotating on-call within the larger Infrastructure Engineering division.

Skills you’ll bring

Background in both Systems and/or Software Engineering. 7+ years of technical experience. Experience in designing, automating, maintaining and optimizing observability platforms (logging, metrics, and tracing). Experience with configuration management tools such as Ansible, Terraform, etc. Experience with Public Cloud environments such as GCP, AWS, etc. Familiarity with languages such as Python, Go, Rust, etc.

Bonus skills you may have

Previous direct experience with Grafana, Loki, Prometheus. Experience with Linux. Experience with Kubernetes (including GKE/EKS) and building containerized applications. Undergraduate degree in Computer Science or Engineering.

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.