What You'll Do Job Summary: As a Senior Software QA engineer, you will be responsible for overseeing the quality assurance processes and ensuring that products and services meet the established standards of quality including reliability, usability, and performance. This role involves developing and implementing quality management systems, leading the QA team, and working closely with other departments to maintain and improve quality standards. Key Responsibilities: Develop and Implement QA Strategies: Create and implement quality assurance policies and procedures. Develop and maintain quality management systems in accordance with industry standards and regulations. Establish quality benchmarks and performance metrics. Team Leadership: Provide technical mentorship to the QA team, including training, and evaluating QA delivery. Foster a culture of continuous improvement and accountability within the team. Quality Control: Oversee the testing and inspection processes to ensure products and services meet quality standards. Conduct regular audits and reviews of quality control processes and documentation. Identify and resolve quality issues and discrepancies. Process Improvement: Analyze quality data and feedback to identify areas for improvement. Implement corrective and preventive actions to address quality issues. Collaborate with other departments to streamline processes and enhance product quality. Compliance and Documentation: Ensure compliance with relevant industry standards, regulations, and certifications. Maintain comprehensive documentation of quality assurance activities, findings, and improvements. Prepare and present quality reports to senior management. Customer Focus: Address customer complaints and concerns related to product quality. Work with the customer service team to ensure customer satisfaction and quality expectations are met. Stakeholder Collaboration: Liaise with suppliers, vendors, and other external partners to ensure quality standards are met throughout the supply chain. Work closely with the R&D, production, and engineering teams to incorporate quality standards into new product development. What You'll Need to be Successful Experience: 7-9 years of experience in software quality assurance. Strong experience with Selenium WebDriver and Java for automated testing. Proven experience in API testing using tools such as Postman, Rest Assured, or equivalent. Hands-on experience with the Gatling performance testing tool is a plus. Hands-on experience testing Salesforce UI is a huge plus. Experience with TestRail test case management is a plus. Technical Skills: Proficient in Java programming. Strong understanding of RESTful services and API testing methodologies. Familiarity with Gitlab CI/CD tools like Jenkins, Git, or equivalent. Good understanding of software development lifecycle (SDLC) and Agile methodologies. Soft Skills: Excellent analytical and problem-solving skills. Strong communication and teamwork skills. Ability to work independently and manage multiple tasks simultaneously. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Flexible hybrid working We support hybrid work and flexible schedules for our employees. Learn more about our benefits by region here: https://careers.avalara.com/ About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. EEO Statement We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.