Job Title:
Customer Services Account Executive
Reports to:
Customer Services Manager
JOB PURPOSE:
The job holder is responsible for the account management of all customer requirements. This encompasses all activities from order processing, to ensuring delivery OTIF. The successful candidate will be proactive in managing the customer accounts whilst appreciating the production requirements of the site striving for continuous improvement.
KEY ACCOUNTABILITIES:
Proactive account management Manage day to day customer orders and communications at all levelsManagement of customer stocks through order processing /kanbanResponding to pricing and estimating enquiries both from existing and potential customers.Management of raw materials and finished good stock to acceptable level Collection of debt from customer accounts and liaise with Finance on appropriate actions to take in event of non payment.Manage design interface with customer key accounts.Visits where necessary to customers.Provide statistical analysis to both line manager and customers on their account status.Ensure all departmental procedures are followed.Working closely with all internal departmentsMaximise sales and profitable growth of customer accounts.To complete all paperwork in line with company procedure and best practiceTo abide by data protection regulations To attend meetings including customer visits where appropriateEstablish and maintain a live working system holding all key account information building in feedback to review status of accounts that can be used in data analysis Provision of routine detailed and accurate analysis, reports and presentations on status of customer accounts across all sites, flagging current and potential issues and providing generic customer analysis for information to key stakeholders Support analysis for focus accounts and co-ordinate formal reviews with key stakeholders documenting and implementing agreed actionsLead & participate in improvement projects To be a willing and flexible team member ready to take on new and expanding tasks as appropriateAny other reasonable request
This list of duties and responsibilities is not exhaustive and Multi Packaging Solutions would expect you to carry out any other reasonable duty which you are capable of being trained in or performing.
QUALIFICATIONS
Educational and professional:
A third level qualification would be desirable but not essential.
KNOWLEDGE, SKILLS, EXPERIENCE
Relevant experience in a similar role or demonstrable commercial awarenessMinimum 1 years Customer Service experience within a production/manufacturingenvironment - ideally within the Print & Packaging Industry.Good verbal and written presentation/communication skills. Ability to plan and co-ordinate priorities within a team environment.IT Literate in use of Microsoft Office Business and commercial awareness.Evidence of having used negotiating skills effectively is desirable.Demonstrable experience of excellent analytical, numeracy, organizational and communication skills.Demonstrable experience of working to high quality standards Demonstrable evidence of information handling ability and problem solving skillsWillingness to travel & some flexibility in working hoursAbility to prioritize and work under pressure.Proficient in MS Packages including highly competent in Micrsoft Excel