What Account Management contributes to Cardinal Health

Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.

Accountabilities in this role

Bridge relationships between the customer’s supply chain team and internal Cardinal Health teams to ensure flawless serviceAccountable to Retail Chain accounts for their service levels for Rx an Consumer Health segmentsSupport customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiativesResolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as neededAdvocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer’s issues, requests and initiativesTrack, measure, and report key performance indicators monthlyBuild and maintain long-term trusted relationships with customer to support retention and growth of the account

Qualifications

Bachelor’s degree or equivalent experience, preferred2-4 years professional experience; direct customer facing experience preferredStrong communication skillsStrong command of MS Office applications (Excel, PowerPoint, Word and Outlook)Demonstrated ability to work in a fast-paced, collaborative environmentHighly motivated, creative, able to operate effectively within a teamBilingual English and Spanish (Written and Verbal) is requiredExperience in consumer health is a must

What is expected of you and others at this level

Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasksWorks on projects of moderate scope and complexityIdentifies possible solutions to a variety of technical problems and takes actions to resolveApplies judgment within defined parametersReceives general guidance may receive more detailed instruction on new projectsWork reviewed for sound reasoning and accuracy

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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