Job Requisition

JR21123

Worker Time Type

Full time

Worker Sub-Type

Regular

Shift

Job Description

POSITION PURPOSE:

The AR Collection and Deduction Sr. Specialist will be responsible for the tracking and collection of open AR for key National and Regional Account cutomers.  This involves timely research and resolution of outstanding payment issues, monitoring and resolution of cash application, and is expected to professionally represent Reddy Ice’s Accounts Receivable Organization, both internally and with external customer contacts. The role will be engaged in process improvement activities and assist in training of new accounts receivables team members as a subject matter expert. The position also requires a positive attitude and willingness to adapt to the changing needs of the business.

DUTIES AND RESPONSIBILITIES:

Understands unique customer payment processes and implements strategies that effect prompt payment from customers; Uncovers customer and billing issues and takes appropriate action to resolve those issues preventing customers from making prompt paymentTake proper collection action following established guidelines based on the age and amount of the transactions and the type of accountFollows up on aged accounts receivable items and tracks status of contact and payment by notation of the nature of each contact, results and any follow-up action that must occur.  Independently follows through on required actionsPrepare customer statements and aging files, reviews the aging of past due invoices and unapplied payments; including follow up with the customer and/or plants to insure timely resolution of disputed and/or unpaid invoicesConducts account research and analysis in a timely proactive manner sharing knowledge with team members in a collaborative mannerProactively monitors unapplied cash and assists in cash application correctionsManages timely resolution of customer deductions by research and analysis of proper documentation and cross-functional collaboration or escalation as requiredCommunicate timely and effectively with plant, distributor/co-packer and location staff to obtain documentation to resolve customer questions, disputes, credits, short pays, etcAppropriately escalates issues to and involves the right resources so that action plans can be prepared and agreed upon for implementation. Brings recurring issues and discrepancies to the attention of management and collaboratively works to implement a sustainable solutionProactively develop relationships with key internal/external contacts, gaining recognition as a subject matter expert and team resourceLeads or participates in maintaining and updating SOP’s related to accounts receivableAssist with special projects, assume other duties and responsibilities as requested or assigned by managementMeets or exceeds key performance metrics and goalsAdhering to the Code of Business Ethics is essential.  We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards

CONTACTS:

     Internal:            Work directly with other accounts receivable staff and field staff.

     External:           Work with company customers at both the local and national levels.

OPERATING RESPONSIBILITY:

Works independently using established procedures. Uses good judgment in applying concepts and guidelines.  Demonstrates effective problem solving and analytical skills and follows through on commitments and demonstrates ownership of results.  Effectively prioritizes assignments, identifies and works to overcome barriers to achieve results.

KPIs:

Measure performance against Service Level AgreementDays Sales OutstandingDeductions aging% of A/R Greater than 90 days past due% of current A/R

SUPERVISORY RESPONSIBILITY:

This is an individual contributor role with no direct reports.

KNOWLEDGE AND SKILS REQUIREMENTS:

Experience with Reddy Ice's core technology applications, including Microsoft Dynamix or other ERP systems such as SAP, JD Edwards, Oracle as well as the ability to learn new applications quicklyEffective interpersonal and communication skills (verbal and written); able to interface with personnel at all levels (internally and externally), as a result of strong customer service skillsExcellent use of grammar and punctuation in verbal and written communicationAbility to work in a team environment and collaborate with colleagues to understand customer needs and requirements, including working with virtual teamsProactively leverage and share knowledge with colleaguesEffectively and independently manage conflicting priorities, organize workflow, and team with colleagues to accomplish tasks and balance workloadsEffective delegation and time management skillsSkillful attention to details and self-assurance of quality of work performedAnalytical and problem solving skillsIndependent worker with ability to achieve goals and targets as well as thrive in a busy, time-sensitive environment

EDUCATION AND EXPERIENCE:

Minimum 5-7 years relevant, applicable experience in a Corporate Accounts Receivable roleBS/BBA, Accounting or other business-related field preferred, or equivalent work experienceNACM CBA designation desireableStrong working knowledge of Microsoft Excel, Word PowerPoint and Outlook

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This position generally works in an office environment and uses typical office equipment including phones, computers, and printers. Work is conducted in a fast-paced, rapidly changing environment. The ability to manage stress, build professional and collaborative relationships, and reason through complex business situations is essential. This position requires occasional overtime.

Location

OCS Finance & IT

City:

Dallas

State:

Texas