At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Responsible for providing technical medical expertise for underwriting decisions and resolution of customer enquiries and claims and managing healthcare related services provided to policy holders

Key responsibilities:

Offer online medical assistance to customersCustomer communication/visiting/educationHandle basic medical inquiry from customerAssist senior medical consultant in medical reviewing Be alert on the critical/ risky cases and escalate whenever necessary.Coordinate with medical facilities or even doctors when handling cases if necessaryProvide medical support and valuable proposal to other teamsTrack day to day reviewed case volume and work with manager to analyse the data on regular basis to guide future workWork closely with external vender on services, like appointment, evacuation etc.,Support global business with local medical knowledgeWell balance cost containment and member experience as wellBe pro-active & cooperative for new clinical initiativesTake full advantage of global medical resources as well as local resources, also be cooperative with medical consultant from group business Support related projectsOther work assigned by leader

Skills/experience required:

Associate degree major in nursing, or Bachelor degree majored in clinical medicineMinimum 3 years working experience at hospital / clinic / medical related positionFluency in Mandarin and English, and good communication skillCustomer centricity orientationPassion for talent development and growthCapacity of Self learning and cross team cooperationPriority and time management skill

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.