Job Title:

Sr. Specialist, Sales Support

Job Description

Reporting to the Sales Manager, the Specialist/Sr. Specialist, Sales Support Specialist will play a pivotal role in supporting the Enterprise Sales and Customer Success teams across South Korea and SEA. You will be instrumental in driving sales renewal rates by managing pre-and post-sales administrative tasks, enabling smooth lifecycle selling.

This permanent position offers an exciting opportunity to join the pioneering Sales Support Desk team in Singapore, while being based at the Kuala Lumpur office. We are looking for individuals who are independent, meticulous, have an eye for large data management and comfortable to manage ambiguity situation while establishing new processes and workflows. Handling confidential information with integrity and escalating complex issues to appropriate channels will be key.

Successful candidates will be the subject matter expert to present accurate sales quotation, review sales contracts, update accounts notes in CRM system, perform customer research, identify high-risk customer accounts, gather and develop sales data mapping to help the sales team overcome customer objections and mitigate risks. Along the way, you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

Responsibilities

Sales Administration Support

Relieve internal and external sales teams of pre- and post-sales administrative duties

Maintain accurate sales quote documentation, including pricing and configurations

Update customer contact information across CRM and sales pipeline systems

Administrative Tasks

Process sales orders, enter sales data, and review sales contracts

Prepare sales quotations, manage invoices, and track documents

Create sales renewal packages with historical pricing, subscription statuses, and discount data

Handle sales bookings, including purchase order processing and booking reconciliation

Data Management and Analysis

Identify renewal opportunities by analyzing data sets and participating in sales cadence meetings

Investigate sales trends related to downsell or churn and support high-risk renewals using CRM ticketing platforms

Reporting and Standardization

Prepare sales data documents, generate ad-hoc reports, and drive process standardization to maintain database accuracy

Perform quality assurance and update process documentation as needed

Client and Stakeholder Engagement

Act as a subject matter expert, ensuring database integrity and responding professionally to customer and stakeholder queries

Competencies

Native Korean

Bachelor's Degree in related field from a four-year college or university with 3-5 Years of Experience preferred

Fluent in Native Korean and proficient in English (B1/B2 level) to drive business conversations across South Korea and SEA

2-5 years of relevant working experience in administrative function with advance knowledge in Microsoft Office (Excel, Word)

This role will require you to provide administrative sales support to our internal and external stakeholders across South Korea and SEA

High integrity to manage confidential internal and external client information

Independent individuals with team-player mindset

Strong attention to detail and a strong sense of responsibility to manage large and complex data

Strong sense of accountability to manage high priority escalation

Demonstrated aptitude to learn and optimize new technology and data

Privacy and Information security

Adhere security requirements in the process

Protect the privacy of personal information

Our Benefits and Perks

Group Term Life Insurance

Group Health Insurance with coverage for dependents

Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)

Employee Assistance Program

Rewards and Recognition Program

Learning and Development Program

Fun & Diversity Employee Engagement

Accommodation and Diversity

We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

Other information

5 days work week (Mon – Fri, 9am-6pm)

KL Office is located at Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur

If this sounds like an interesting opportunity, hit apply!

*Only shortlisted candidates will be contacted.

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English (Required), Korean (Required)

Time Type:

Full time

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