Do you enjoy deconstructing complex systems to see how each component works? Do you think about how you could use artificial intelligence and machine learning to optimize an entire Supply Chain and its various components, which may include Demand/Supply Planning, Inventory Planning, and Analytics? Then come work for us!

As a Specialist Solutions Architect, you will continuously sharpen your knowledge around business processes optimization and will use your domain knowledge to help customers solve their most complex and strategic operational challenges through the use of AWS Business Applications.
Internally, you will be the voice of the customer. You will articulate customer needs by synthesizing your observations from customer engagements and market trends around business processes optimization to inform the roadmap of AWS features.
You will evangelize and educate about AWS applications and industry trends in the business optimization space using public speaking and content engagements like workshops, user group meetings, online videos, and conferences. In support of these activities you will lead the creation and sharing of best practices, technical content (e.g. white papers, blog posts), and reference architectures.

If you like talking about about the art of the possible, while challenging the impossible, come build the future with us.


Key job responsibilities
* Collaborate with business stakeholders across multiple Lines of Business areas such as operations, planning, finance, and marketing on value-based process improvement discussions in addition to engaging data science and IT organizations internally and externally
* Design working prototypes, reference examples, proofs of concept that make the best use of AWS offerings.
* Personalization of demos to ensure delivery of a simple, appealing and compelling customer presentation.
* Produce and validate reference architecture implementations and blog posts to evangelize design patterns and best practices for applying business process optimization to help customers in different vertical segments like consumer packaged goods, retail, manufacturing, healthcare, and life sciences.
* Act as a technical liaison between customers and the AWS product teams to provide customer based product improvement feedback.
* Assess and/or guide the assessment of large datasets to discover meaningful patterns, trends and relationships.
* This is a customer facing role. You will be required to travel to meet customers when needed.

A day in the life
The Amazon Connect Customer Success Specialist (CSS) will create a matrix environment with resources from our partner community, Professional Services, AWS account teams, and Connect service team members to drive customer success. A CSS will run attach service plays, customer engagements to drive adoption of migrating services, work with our partner community to scale and align key members of the services team for optimization and retention efforts. Last, a CSS will uncover cases that align to Connect unique business value to be shared with AWS Marketing.

About the team
The Customer Experience specialist team helps customers learn about and adopt Amazon Connect. We are one of the fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category. As an AI-powered cloud contact center, Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.