Job Title:

Sr. Supervisor, WFM |1 Position | Cyberjaya

Job Description

Managing WFM PersonnelPlanning & SchedulingManpower Planning, Scheduling, Transitioning new logosPreparing and publishing WBRs, MBRs, QBRsPreparing PPTs and presentationsRunning scenarios and simulations basis requirementData reporting to other departments like Finance , IT Operations etc.Recognize and recommend operational and support improvements for the enterpriseAdministration of communication to and from Operations and other support departments.Collect, analyze and report historical center performance statistics.Understanding of Workload and HC calculationsPerform financial evaluation using actual performances which involves relevant WFM metrics and contractual targetsProvide end to end analysis of financial assessment on weekly basis rolling up to the monthCreate accruals for revenues that may have been possibly earned but are not yet recorded in the accountPerform trend analysis considering all relevant WFM metrics impacting the revenue on a weekly and monthly basisPerform impact analysis of various operational metrics performances to understand the gap between actual / planned revenues at different stages of revenue life cycleCalculate the positive and negative impact of compensated and non-compensated performance metrics on overall revenuePerform various types of analysis around cost & revenue and create charts / reports as required by the business to present various comparative views for decision makingData collection from various data sources to be utilized in performing all key responsibilities and ad-hoc requests from the business

Location:

MYS Cyberjaya

Language Requirements:

English

Time Type:

Full time

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