We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What You’ll Be Doing** The Sanctions Screening Application Support Team is accountable for operational administration of the various sanctions screening filters (respectively SLMS and AMPECS systems), data analysis regarding SLMS and AMPECS enhancements, and participation in data profiling, data linkage and/or sanctions screening projects/initiatives for the Sanctions Program. The Senior Support Analyst role is accountable for the activities required to support and monitor the SLMS and AMPECS platform(s), manage ongoing operational processes, and will interface directly with the Financial Crimes Technology team for operational aspects of the system. This role will provide support to the Enterprise Anti-Money Laundering (EAML) Sanctions Operations Team, global end users as well as business partners in Global Money Operations (GMO), Business Contact Centre (BCC) and Trade Finance Operations (TFO). As the Senior Support Analyst, you will become a subject matter expert in the SLMS and AMPECS User Interface (UI), the workflows, data logic and provide hands-on analysis and remediation to outstanding user concerns. The Senior Support Analyst is also responsible for ensuring data quality standards are adhered to in the application, and that all relevant materials are archived and retained for audit and traceability purposes. _At CIBC we enable the work environment most optimal_ _for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._ **How You’ll Succeed** + **Technical Expertise –** Leverage previous experience in supporting business applications and/or utilize your analytical thinking abilities and advanced technical skills (understanding of application workflows, databases and data warehousing) to solve problems of a technical nature. + **Client Focused –** Strive to put our clients first while providing ongoing support to the SLMS/AMPECS user groups across CIBC (domestic and international). + **Detail Oriented** – Demonstrate the ability to understand that success is in the details, ensuring compliance with policies, standards, guidelines are consistent with clear expectations. + **Cross-Functional Team Management** – Engage with the broader EAML team and EAML Tech partners to ensure a positive User experience with operations management and administration. **Who You Are** + **You can demonstrate experience** with Accuity/Firco products (such as Firco Continuity, Firco Web Verify, FFF Classic, FMM etc) + **You can demonstrate experience in** business documentation, tracking and prioritizing release items from vendors, creation of documentation and providing training to end users as necessary + **You give meaning to data.** You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. + **You're digitally savvy.** You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. + **You're driven by collective success.** You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life. + **You understand that success is in the details.** You notice things that others don't. Your critical thinking skills help to inform your decision making. + **Values matter to you.** You bring your real self to work and you live our values – trust, teamwork and accountability. **What CIBC Offers** At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will: + **Thrive:** Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home + **Connect:** Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity + **Develop:** Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training + **Prosper:** Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. + We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. *Subject to program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Expected End Date** 2025-01-17 **Job Location** Toronto-81 Bay, 29th Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Accountability, Critical Thinking, Data Quality, Decision Making, Detail-Oriented, Documentations, Sanctions Screening At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.