About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of united solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.
We are actively seeking a Sr. Support Engineer, Siebel. This role is based in India.
About Rimini Labs India.
Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Labs India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Labs India started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).
Rimini Labs India gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Labs India is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.
Rimini Labs India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.
Position Summary
Rimini Street, Inc. is seeking experienced Siebel professionals with backgrounds in Siebel implementation and production support, to service our rapidly growing client base on their long term Siebel software investments.
Rimini Street is dedicated to helping clients maximize the ROI on their existing Siebel release at a considerable cost savings, by pairing the most experienced Siebel professionals with Clients, in order to realize the full capabilities of their Siebel implementation.
Rimini Street is looking for individuals with deep Siebel knowledge and a passion to deliver superior support. Come join the team of highly skilled professionals who will revolutionize the way Enterprise Software Support is delivered.
Essential Duties & Responsibilities
Provide technical guidance for Siebel architecture design and application configuration.Solve complex customer issues using diagnostic tools and troubleshooting methodologies based on expert knowledge of Siebel applications.Collaborate with team members in a virtual team environment to extend field experience to different client situations.Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client interaction experience with Rimini Street.Superb trouble-shooting skills and tenacious attitude for problem solving.Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours.Minimal Qualifications
Strong understanding of the Siebel Application functionality (Navigation, Menus, Assignment Manager, Workflow, etc…), Siebel Architecture, Siebel Development Methodology & Life Cycle, and Siebel Best Practices.Good interpersonal, presentation, and communication skills. Attention to detail and excellent listening skills.Ability to provide hands-on assistance on client development/test environments using proprietary remote client connectivity tools.Demonstrated ability to work independently and as part of a team.Education
Bachelor and/or Master’s Degree in Computer Science or related field.Experience
Minimum 10 years’ experience with the Siebel application and architecture.2+ years of hands-on consulting or technical support experience across core application modules and vertical applications highly preferred.Skills
Siebel versions IP19 and higherSiebel Application and System Administration: Server Configuration, Server Management, Data, Business Process, Assignment Manager, Communications, etc…Siebel Tools Configuration: Business Objects, Business Component, Screens, Views, Applets, eScript, Siebel VB, Browser Script, etc…Familiarity with Operating Systems (Windows, Unix, Linux, Solaris, and OS390)Familiarity with different databases (Oracle, SQL Server, DB2, etc…) and SQL programming.Database performance and tuning experience.Experience with various browser technologies and browser security. Web application development experience is a plus.Exhibit poise during pressure situations.Why Rimini Street?
We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
CompanyWe dream big and innovate boldly. ColleaguesWe work with extraordinary people who create a culture of mutual respect and collaboration. ClientsWe relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.Accelerating Company Growth
Nasdaq-listed under ticker symbol RMNI since October 2017 Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companiesOver 2,000 team members in 23 countriesUS and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.