Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role…

Warner Bros. Discovery is seeking a dedicated and detail-oriented Sr. Support Specialist, Post & Production Services to join our Global Production Services Group. The ideal candidate will provide essential field support, handle production staff credential management, and perform in-depth in-field repair work, ensuring smooth operations and minimal downtime in our dynamic production environment. 

Your Role Accountabilities…

Field Support: provide on-site technical support to production teams, addressing and resolving hardware and software issues promptly. 

Production Staff Credential Management: manage and execute credential-related tasks, such as password resets, ensuring security protocols are followed and minimizing disruption to production workflows. 

In-Field Repair Work: diagnose and repair technical issues on-site, including troubleshooting equipment failures, software glitches, and network problems. 

Equipment Management: manage any equipment that is lent out to original programming, ensuring it is properly tracked, maintained, and returned in good condition. 

Coordination: collaborate with other IT and production departments to ensure seamless support and communication. 

Documentation: maintain detailed records of support activities, resolved issues, and ongoing problems to help improve service efficiency. 

Training: provide guidance and training to production staff on best practices for using technology and resolving minor technical issues. 

Continuous Improvement: identify opportunities to improve support processes and reduce the frequency of technical issues. 

Qualifications & Experiences…

Minimum of 3-5 years of experience in IT support or a related field, preferably within the media or entertainment industry. 

Strong knowledge of hardware, software, and network troubleshooting. Familiarity with production equipment and post-production software is a plus. 

Excellent diagnostic and problem-solving skills with the ability to think on your feet in high-pressure situations. 

Strong verbal and written communication skills, capable of conveying technical information to non-technical staff. 

Ability to work independently and as part of a team, demonstrating flexibility and a proactive approach. 

Bachelor’s degree in Information Technology, Computer Science, or a related field preferred, but relevant experience will be considered. 

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $74,256.00 - $137,904.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.