Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER\_eRecruiting\_ApplyforaJob.pdf) . The University of Miami, Bascom Palmer Eye Institute, is seeking a full time Senior Surgery Services Representative to work in Palm Beach Gardens, Florida. The Senior Surgery Services Representative oversees and serves as source of knowledge for junior representatives with the goal of ensuring an excellent healthcare experience for patients. Additionally, the Senior Surgery Services Representative supervises scheduling, reconciliation, and credentialing functions of the department to ensure compliance with guidelines. CORE JOB FUNCTIONS + Acquires operating room schedules and reconciles surgical and anesthesia records. + Verifies insurance information and takes appropriate steps to obtain any missing information. + Works directly with billing staff and physicians to ensure medical records are complete and in compliance with regulations. + Maintains an organized record of charges by batching patient records by date of service. + Responds to and resolves complex costumer grievances. + Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Education: High School diploma or equivalent Experience: Minimum 3 years of relevant experience Knowledge, Skills and Attitudes: + Ability to communicate effectively in both oral and written form. + Skill in completing assignments accurately and with attention to detail. + Ability to process and handle confidential information with discretion. + Ability to work independently and/or in a collaborative environment. + Proficiency in computer software (i.e. Microsoft Office). Department Specific Functions: + High School Diploma or equivalent, some college preferred. + Three years of experience in a hospital, clinic, or physician office setting or equivalent healthcare or customer service related field. + Any appropriate combination of relevant education, skills and experience will be considered. + Computer Literate, proficient in Microsoft related software. + Excellent interpersonal, written and oral communication skills. + Able to interact and assist patients of all ages, cultural backgrounds, and special needs. Bi-lingual English & Spanish, or English and Creole a plus + Excellent math and analytical skills. + Must be able to effectively handle high volume of work with constant interruptions and distractions. + Demonstrated excellence in customer service, problem solving and team work. + Able to work in a fast paced stressful environment and maintain a professional demeanor when dealing and communicating with co-workers, physicians, support staff, patients, visitors and all outside contacts. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H4