Job Description

Senior System Administrator with the monitoring team will create and maintain monitoring for  performance and availability of applications, operating system platforms, and infrastructure. THey will maintain and mature systems to assist in identifying and alerting  of anomalies that result in degradation and outage of services to hospitals and clinics in the delivery of patient care.

Essential Duties and Responsibilities:

Proactively maintain monitoring performance and availability of applications, operating system platforms, and infrastructure to identify root cause and assist in issue resolution to minimize degradation and outages to hospitals and clinics in the delivery of patient care.Maintain and evolve CHS standard monitoring tools to detect and classify service impacting events of targeted applications, operating systems platforms and network devices for the purpose of preventing potential outages of those systems in compliance with defined Service Level Agreements.Basic experience with Telecommunication carriers and their technologies.Maintain best practices in monitoring systems and services across all environments.Monitor hospital and clinic applications and infrastructure to meet or exceed defined Service Level Agreements.Evaluate existing monitoring configurations to identify possible issues and eliminate gaps in services to the IT organizationMaximize application performance by monitoring performance; coordinate with support groups to proactively mitigate minor issues before they become critical. Diagnose and resolve monitoring configuration issues within a multi-vendor infrastructure.Correlate application and network data to perform troubleshooting steps for performance or availability related issues on applications, network or operating system platforms.Utilize log files from disparate sources to identify anomalies to aid in troubleshooting network connectivity, service delivery or application connectivity.Partner with operational teams during enterprise wide crisis scenarios, e.g. large-scale production service outages, outside of the routine change management process.Work with APIs and various coding platforms (Python, Ansible, Powershell, etc) to increase tool interactivity to improve quality of monitoring and reduce MTTR for issues.Experience creating and maintaining procedural documentation.

Qualifications:

Required Education: High School Diploma
Preferred Education: Bachelor’s Degree7+ years’ experience supporting medium to large network infrastructures preferably in a multi-hospital and/or medical center setting.Strong interpersonal, written, and oral communication skills.Ability to effectively prioritize tasks in a high-pressure environment.Self-starter able to own projects or processes and work independently to complete and document those tasks.Energetic, eager to grow in a Fortune 500 Company with significant career opportunities.Preferred Experience: Experience in supporting healthcare environments.Preferred License/Registration/Certification: Appropriate industry certification(s)

Computer Skills Required:

Experience in LAN/WAN protocols.Knowledge of VMWare and Nutanix/AHVBasic knowledge of Dell/EMC SAN or similar is a plus.Experience with Logicmonitor, Solarwinds NCM, Cisco ISE, Cisco DNA Center, Thousand Eyes and/or similar toolsKnowledgeable of TCP/IP and the OSI ModelKnowledge of Windows/Linux/Unix operating systemsExpertise with common troubleshooting techniques such as ping, traceroute, nslookup, netstat, nmap, DNS queries, etc.Experience with packet sniffing technologies for wired and wireless environments. (Wireshark or similar)Basic knowledge of Networking components (routers, switches, load balancers, wireless access points, etc)Basic knowledge of firewalls and load balancersExperience with anomaly detection