What You'll Do We are looking for a Sr. Tax Analyst to join our fast-paced, dynamic company. This is a great opportunity for a candidate to work in an innovative environment and grow within our business. The Analyst will be responsible for identifying areas of improvement as well as serving an elite group of customers with highly complex returns as their primary point of contact. The ideal candidate must be highly driven, detail-oriented, and proficient at balancing multiple priorities/issues. This role is specific to the Premium Managed Returns Service offering, where you will provide a high level of service to taxpayers signed up for the returns service. What Your Responsibilities Will Be Customer Management Manage a select group of customers as their primary point of contact. Communicate regularly and effectively with customers, jurisdictions, and other internal teams as part of research and resolution. Serve as a trusted resource for critical troubleshooting and questions needed to reduce risk in-cycle. Tax Return Preparation Prepare, review, and file multi-jurisdictional sales/use, business and occupation, and gross receipts tax returns for monthly, quarterly, semi-annual, and annual filings. Perform QA related to sales and use tax content and form changes. Research and Compliance Ability to research and resolve jurisdictional notices on behalf of customers. Expert knowledge of jurisdiction’s website and taxpayer experience when manually inputting filing information. Process Improvement Responsible for the onboarding and validation of new sales/use tax returns customers. Identify ways to improve processes and/or technology to better serve our customers. Responsible for identifying and improving automation to serve our customers across a variety of market and tax verticals. Collaboration and Workload Management Work collaboratively with all staff members and management. Manage workload to effectively meet deadlines. Ability to prioritize and multi-task to meet strict filing deadlines. What You'll Need to be Successful Qualifications Typically requires a minimum of 5 years of related experience with a bachelor's degree; or 3 years and a master's degree; or a PhD without experience; or equivalent work experience. Experience with a Big 4 firm, large corporate tax department of a multinational company, or large ERP integration. Expert understanding of an Avalara customer’s data flow from AvaTax portal to Returns Console. Deep understanding of user platform features related to jurisdiction (nexus; exemptions; marketplace; rules; filing calendars; reporting; transactions). Basic overall knowledge and understanding of transaction flow across the business and subsequent impacts to returns preparation and filing (advanced knowledge is a plus). Familiarity with Transaction Tax Calculation, Transaction Data Flow, Returns Mapping, and Returns Filing Automation. Skills Strong analytical, research, and problem-solving skills. Excellent written and verbal communication skills. Ability to work independently yet still function as a team player. Ability to learn and adapt to different software applications and tools. Must have advanced knowledge of Microsoft Office, including Excel (functions include power pivot, vlookup, hlookup, etc.). Education Bachelor’s degree in accounting, Finance, or a related field is required. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.