We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

You’ll be joining the Mobile Advice department as Manager Mortgage Advisor Assistant Program. You will act as the Central Manager for the MA Assistant program and will be accountable for all HR administration including on-boarding, payroll activities and other people management activities. You will partner with Mortgage Advisors and will be responsible for providing coaching and managing performance, including any disciplinary steps or employment termination.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

How you’ll succeed

Administration - You are accountable for overseeing the administration and support for the MA Assistant in conjunction with the MAs in the program. Be a single point of contact for all MA Assistants and MAs in the program.Onboarding - Manage the on-boarding and off-boarding of new hires for the MA Assistant program. Manage performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance and by explaining how performance expectations align with business priorities.Coaching - Provide regular coaching sessions for the assistant and include the MA, at minimum, annually. Obtain regular feedback from the MA to enrich the regular coaching sessions. Provide bi-weekly management of the assistant’s time sheet.Compliance - Ensure compliance with policies, standards, guidelines and controls by applying the policies and controls fairly and consistently so employees understand what to expect. Manage the hiring process to ensure the right people are in the right jobs to align individual capabilities with job requirements and business unit goals.

Who you are

You can demonstrate experience in Excel, Word, Outlook and mortgage administration, CIBC financial accounting, human resource systems, administrative systems and processes and LAN. Experience in Sales Support Centre environment preferred You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2025-01-21

Job Location

ON-81 Bay Street-Virtual

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Coaching, Communication, Detail-Oriented, Developing Others, Development Planning, Leadership, New Hire Training, Onboarding, People Management, Performance Management (PM), Team Development, Teamwork