The Customer and Market Insights team is the trusted source and strategic thought partner for Customer, Consumer, Team Member, and competitive insights. Team Members are Operators’ employees that serve on the frontline to deliver positive guest experiences in Restaurant. This role is an experienced research professional who is passionate about deeply understanding Operators’ Team Members and using insights to make Chick-fil-A the frontlines’ favorite place to work.
This role supports the Team Member Experience team with insights and analytics to take ground with this Chick-fil-A audience. The Sr. Team Member Insights Lead should be a confident and agile researcher who can effectively lead and consult across new opportunities for the Team Member Experience team including the creation of strategic research plans, insights design, analytics, and activation.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Responsibilities Partner with team member experience team to design, manage, and lead qualitative and quantitative research projects that identify insights to positively impact the Team Member experience Manage and interpret annual team member engagement tracking studies to support Operators monitor their Restaurant experience and industry trends over time. Leverage insights to identify shifts in Team Member sentiment and make recommendations to enhance initiative development, marketing strategies, and Team Member experience improvements.Select and collaborate with 3rd party vendors to enhance insights capabilities. Manage relationships to ensure high quality deliverables, timely executions, and alignment to business goals Manage team member sources of truth to provide insights on the frontline and a broader understanding of competitive context both in and outside of the QSR categoryPartner with Field Insights to conduct team member surveys for initiatives throughout the innovation processLead online community of Chick-fil-A team members to provide insights on key initiatives Prepare and deliver compelling recommendations to stakeholders, translating complex data into actional insights Minimum Qualifications Bachelor’s Degree or the equivalent combination of education, training and experience from which comparable skills can be acquired4+ year's of full-time work experience in consumer or employee insightsProven track record of excellence in communication, leadership, problem solving, and analytical skillsProven ability to influence key stakeholders along the project decision track and across multiple areas of the organizationAbility to thrive in a highly collaborative work environmentExceptional written and oral communication abilities Ability to manage multiple projects balancing timelines and priorities Preferred Qualifications Master's DegreeBusiness, Psychology, Finance Marketing, Economics, Statistics, or other social science area of research. Minimum Years of Experience 4 Travel Requirements 20% Required Level of Education Bachelor's degree or equivalent experience Preferred Level of Education Master's Degree Submit Resume ApplyApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Interested in this opportunity?Chick-fil-A, Inc. is an equal opportunity employer that values diversity and inclusion. We make employment decisions on the basis of qualifications, merit and business need. Application FAQs