Job
Description:

Senior Technical Consultant - Collaboration

Job Description

We are looking for a self-motivated, result’s driven Cisco Collaboration Consultant to add to our talented team of collaboration consultants. The qualified candidate will have strong working knowledge of Cisco Unified Collaboration technologies to deliver customer specific solutions. We’re looking for someone who possesses professional consulting attributes driven towards 100% customer success. An out-going attitude, commitment to detail, and satisfaction-oriented mentality will drive your ability to work on a high-performance team to deliver solutions our customers expect.

Job Responsibilities

As a Senior Technical Consultant - Collaboration you will combine your technical expertise with Cisco UC products and your customer service focus in order to drive successful delivery initiatives for our Unified Communications Practice.

Your specific duties as a Senior Technical Consultant - Collaboration will include:

- Top Secret Clearance is required.
- Primarily responsible for understanding customer business drivers to create a Cisco UC product configuration based on the needs of the customer.
- Primarily responsible for technical post-sales delivery.
- Research and recommendation of new technologies and solutions.
- Work collaboratively with sales and engineers to provide our customers with 100% success and be a true advisor.
- Travel is required and would cover mostly the DC area and some travel outside the local area up to 30%

Job Requirements

Specific qualifications for the Collaboration Consultant position include:

- Minimum 5+ years direct applicable consulting experience working with Cisco Collaboration applications.
- Successful track record of design, implementation, and support of Cisco Unified Collaboration solutions to include core call control, hybrid call control, voicemail, unified messaging, instant messaging with presence, mobile and remote access, and meeting services.
- An ideal candidate will also include a working knowledge of contact center support and scripting (UCCX).
- Preferred working knowledge of the REST API as it relates to scripting with Cisco Meeting Server as well as base scripting ability utilizing tools such as Python, Java, etc
- Strong working design knowledge of Call Control to include call routing, E.164 dial plans, URI dialing
- Thorough knowledge of Unity Connections voicemail, Unified Messaging, IVR, and Text to Speech.
- Must have hands on experience with Cisco Core Route and Switch products.
- CCNP Collaboration is required
- Four-year BS in Computer Science or related field, preferred.
- Must be able to communicate clearly and effectively in both verbally and written.
- Motivated by challenges and has a strong sense of commitment to objectives.
- Desire to learn new technologies and share with the team. Helps to affect change and expect success.
- Detail-oriented and organized with an inquisitive nature that is open to learning from all sources.
- Ability to foster strong relationships at all levels.

Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to  race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability.

An Equal Opportunity
Employer M/F/D/V

Job
Category Technology

Job
ID 11862

Job
Title
Sr. Tech Consultant - Collaboration

Job
Location Crofton, MD

Hourly
Pay Rate
-

Annual
Pay Rate 170000
- 215000

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